{
  "workflow_name": "When a support ticket is received in Freshdesk, assign it to a team member through email based on the number in Counter",
  "workflow_steps": {
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      {
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        "position": {
          "x": 0,
          "y": 0
        },
        "data": {
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            "fm_app": "freshdesk"
          },
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          "eventTitle": "New Ticket",
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          "stepNumber": 1
        },
        "targetPosition": "bottom",
        "type": "trigger",
        "stepNumber": 1,
        "expanded": true,
        "style": {
          "transition": "all 150ms ease-in-out"
        },
        "measured": {
          "width": 82,
          "height": 82
        },
        "application": "freshdesk",
        "stepID": "1",
        "action": "new_ticket",
        "nodeType": "step",
        "actionAppArgs": []
      },
      {
        "id": "2",
        "position": {
          "x": 175,
          "y": 0
        },
        "type": "action",
        "data": {
          "label": "Incremental Counter",
          "layoutDirection": "horizontal",
          "stepNumber": 2,
          "app": {
            "key": "counter",
            "fm_app": "counter"
          },
          "eventSlug": "incremental_counter",
          "eventTitle": "Incremental Counter"
        },
        "parentType": "step",
        "style": {
          "transition": "all 150ms ease-in-out"
        },
        "measured": {
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          "height": 82
        },
        "actionAppArgs": [],
        "application": "counter",
        "action": "incremental_counter",
        "nodeType": "step",
        "stepID": "2"
      },
      {
        "id": "3",
        "position": {
          "x": 350,
          "y": 0
        },
        "type": "action",
        "data": {
          "label": "Send Email",
          "layoutDirection": "horizontal",
          "stepNumber": 3,
          "app": {
            "key": "email",
            "fm_app": "email"
          },
          "eventSlug": "send_email",
          "eventTitle": "Send Email"
        },
        "parentType": "step",
        "style": {
          "transition": "all 150ms ease-in-out"
        },
        "measured": {
          "width": 82,
          "height": 82
        },
        "actionAppArgs": [],
        "application": "email",
        "action": "send_email",
        "nodeType": "step",
        "stepID": "3"
      },
      {
        "id": "main_end_placeholder",
        "position": {
          "x": 525,
          "y": 0
        },
        "type": "placeholder",
        "data": {
          "label": "+",
          "layoutDirection": "horizontal",
          "stepNumber": null,
          "app": []
        },
        "measured": {
          "width": 40,
          "height": 82
        },
        "stepID": "main_end_placeholder",
        "nodeType": "placeholder",
        "actionAppArgs": []
      }
    ],
    "edges": [
      {
        "id": "e-1-2",
        "source": "1",
        "target": "2",
        "type": "step",
        "data": []
      },
      {
        "id": "e-2-3",
        "source": "2",
        "target": "3",
        "type": "step",
        "data": []
      },
      {
        "id": "e-3-main_end_placeholder",
        "source": "3",
        "target": "main_end_placeholder",
        "type": "placeholder",
        "data": []
      }
    ]
  },
  "workflow_settings": {
    "name": "When a support ticket is received in Freshdesk, assign it to a team member through email based on the number in Counter",
    "folder": "all",
    "description": "When a Freshdesk ticket arrives, FlowMattic uses a Counter to assign it to the next team member and emails them, balancing your support load automatically.",
    "status": "off",
    "user_email": "",
    "webhook_queue": "disabled",
    "workflow_auth_key": "",
    "builder_version": "v2",
    "time": "",
    "ai_generated": "yes"
  }
}