{
  "workflow_name": "Thank customers when a subscription becomes active and start recovery when it goes on hold",
  "workflow_steps": {
    "steps": [
      {
        "id": "1",
        "position": {
          "x": 0,
          "y": 0
        },
        "data": {
          "label": "Subscription Status Updated",
          "app": {
            "key": "woocommerce_subscriptions",
            "fm_app": "woocommerce_subscriptions"
          },
          "eventSlug": "subscription_status_updated",
          "eventTitle": "Subscription Status Updated",
          "layoutDirection": "horizontal",
          "stepNumber": 1
        },
        "targetPosition": "bottom",
        "type": "trigger",
        "stepNumber": 1,
        "expanded": true,
        "style": {
          "transition": "all 150ms ease-in-out"
        },
        "measured": {
          "width": 82,
          "height": 82
        },
        "application": "woocommerce_subscriptions",
        "stepID": "1",
        "action": "subscription_status_updated",
        "nodeType": "step",
        "actionAppArgs": [],
        "captureResponse": {
          "subscription_id": "10432",
          "customer_email": "priya@example.com",
          "new_status": "active",
          "old_status": "on-hold"
        },
        "responses": [
          {
            "letter": "A",
            "time": "01/07/2026, 10:00:00",
            "response": {
              "subscription_id": "10432",
              "customer_email": "priya@example.com",
              "new_status": "active",
              "old_status": "on-hold"
            }
          }
        ],
        "activeResponseIndex": 0
      },
      {
        "id": "2",
        "position": {
          "x": 175,
          "y": 0
        },
        "nodeType": "router",
        "application": "router",
        "stepID": "2",
        "type": "action",
        "actionAppArgs": [],
        "data": {
          "label": "Router",
          "app": {
            "key": "router",
            "fm_app": "router"
          },
          "layoutDirection": "horizontal",
          "stepNumber": 2,
          "stepIndex": 2
        },
        "parentType": "step"
      },
      {
        "id": "2-routerSwitch",
        "position": {
          "x": 275,
          "y": 0
        },
        "type": "action",
        "data": {
          "label": "+",
          "stepNumber": null,
          "layoutDirection": "horizontal",
          "app": []
        },
        "routerSwitch": true,
        "stepID": "2-routerSwitch",
        "nodeType": "routerSwitch",
        "actionAppArgs": []
      },
      {
        "id": "2-routerRoute_A",
        "position": {
          "x": 395,
          "y": -112.5
        },
        "type": "action",
        "data": {
          "label": "Route A",
          "stepNumber": null,
          "layoutDirection": "horizontal",
          "app": [],
          "customLabel": "Active"
        },
        "routerRoute": true,
        "routeLetter": "A",
        "routeIndex": 0,
        "stepID": "2-routerRoute_A",
        "nodeType": "routerRoute",
        "actionAppArgs": []
      },
      {
        "id": "3",
        "position": {
          "x": 615,
          "y": -112.5
        },
        "type": "action",
        "data": {
          "label": "Route Conditions",
          "layoutDirection": "horizontal",
          "stepNumber": 3,
          "app": {
            "key": "filter",
            "fm_app": "filter"
          },
          "eventSlug": "continue_if",
          "eventTitle": "Route Conditions",
          "customLabel": "Route Conditions"
        },
        "parentType": "routerRoute",
        "style": {
          "transition": "all 150ms ease-in-out"
        },
        "measured": {
          "width": 82,
          "height": 82
        },
        "actionAppArgs": {
          "filterConditions": {
            "1": [
              {
                "key": "{woocommerce_subscriptions1.new_status}",
                "condition": "exactly_match",
                "value": "active"
              }
            ]
          }
        },
        "application": "filter",
        "action": "continue_if",
        "nodeType": "step",
        "stepID": "3",
        "filterConditions": {
          "filterConditions": {
            "1": [
              {
                "key": "{woocommerce_subscriptions1.new_status}",
                "condition": "exactly_match",
                "value": "active"
              }
            ]
          }
        }
      },
      {
        "id": "4",
        "position": {
          "x": 790,
          "y": -112.5
        },
        "type": "action",
        "data": {
          "label": "Thank the renewer",
          "layoutDirection": "horizontal",
          "stepNumber": 4,
          "app": {
            "key": "email",
            "fm_app": "email"
          },
          "eventSlug": "send_email",
          "eventTitle": "Send Email"
        },
        "parentType": "step",
        "style": {
          "transition": "all 150ms ease-in-out"
        },
        "measured": {
          "width": 82,
          "height": 82
        },
        "actionAppArgs": {
          "to_email": "{woocommerce_subscriptions1.customer_email}",
          "email_subject": "Thanks for renewing!",
          "email_body": "Your subscription is active - enjoy another cycle."
        },
        "application": "email",
        "action": "send_email",
        "nodeType": "step",
        "stepID": "4"
      },
      {
        "id": "5",
        "position": {
          "x": 965,
          "y": -112.5
        },
        "type": "action",
        "data": {
          "label": "Log loyalty note",
          "layoutDirection": "horizontal",
          "stepNumber": 5,
          "app": {
            "key": "fluentcrm",
            "fm_app": "fluentcrm"
          },
          "eventSlug": "add_note_to_contact",
          "eventTitle": "Add Note to Contact"
        },
        "parentType": "step",
        "style": {
          "transition": "all 150ms ease-in-out"
        },
        "measured": {
          "width": 82,
          "height": 82
        },
        "actionAppArgs": {
          "contact_email": "{woocommerce_subscriptions1.customer_email}",
          "note_title": "Renewal",
          "note_content": "Subscription is active."
        },
        "application": "fluentcrm",
        "action": "add_note_to_contact",
        "nodeType": "step",
        "stepID": "5"
      },
      {
        "id": "2_A_placeholder",
        "position": {
          "x": 1140,
          "y": -112.5
        },
        "type": "placeholder",
        "data": {
          "label": "+",
          "layoutDirection": "horizontal",
          "stepNumber": null,
          "app": []
        },
        "measured": {
          "width": 40,
          "height": 82
        },
        "stepID": "2_A_placeholder",
        "nodeType": "placeholder",
        "actionAppArgs": []
      },
      {
        "id": "2-routerRoute_B",
        "position": {
          "x": 395,
          "y": 112.5
        },
        "type": "action",
        "data": {
          "label": "Route B",
          "stepNumber": null,
          "layoutDirection": "horizontal",
          "app": [],
          "customLabel": "On hold"
        },
        "routerRoute": true,
        "routeLetter": "B",
        "routeIndex": 1,
        "stepID": "2-routerRoute_B",
        "nodeType": "routerRoute",
        "actionAppArgs": []
      },
      {
        "id": "6",
        "position": {
          "x": 615,
          "y": 112.5
        },
        "type": "action",
        "data": {
          "label": "Route Conditions",
          "layoutDirection": "horizontal",
          "stepNumber": 6,
          "app": {
            "key": "filter",
            "fm_app": "filter"
          },
          "eventSlug": "continue_if",
          "eventTitle": "Route Conditions",
          "customLabel": "Route Conditions"
        },
        "parentType": "routerRoute",
        "style": {
          "transition": "all 150ms ease-in-out"
        },
        "measured": {
          "width": 82,
          "height": 82
        },
        "actionAppArgs": {
          "filterConditions": {
            "1": [
              {
                "key": "{woocommerce_subscriptions1.new_status}",
                "condition": "exactly_match",
                "value": "on-hold"
              }
            ]
          }
        },
        "application": "filter",
        "action": "continue_if",
        "nodeType": "step",
        "stepID": "6",
        "filterConditions": {
          "filterConditions": {
            "1": [
              {
                "key": "{woocommerce_subscriptions1.new_status}",
                "condition": "exactly_match",
                "value": "on-hold"
              }
            ]
          }
        }
      },
      {
        "id": "7",
        "position": {
          "x": 790,
          "y": 112.5
        },
        "type": "action",
        "data": {
          "label": "Start recovery",
          "layoutDirection": "horizontal",
          "stepNumber": 7,
          "app": {
            "key": "email",
            "fm_app": "email"
          },
          "eventSlug": "send_email",
          "eventTitle": "Send Email"
        },
        "parentType": "step",
        "style": {
          "transition": "all 150ms ease-in-out"
        },
        "measured": {
          "width": 82,
          "height": 82
        },
        "actionAppArgs": {
          "to_email": "{woocommerce_subscriptions1.customer_email}",
          "email_subject": "Your subscription payment needs attention",
          "email_body": "We couldn't process your renewal - please update your payment method."
        },
        "application": "email",
        "action": "send_email",
        "nodeType": "step",
        "stepID": "7"
      },
      {
        "id": "8",
        "position": {
          "x": 965,
          "y": 112.5
        },
        "type": "action",
        "data": {
          "label": "Delay",
          "layoutDirection": "horizontal",
          "stepNumber": 8,
          "app": {
            "key": "delay",
            "fm_app": "delay"
          },
          "eventSlug": "delay_for",
          "eventTitle": "Delay For"
        },
        "parentType": "step",
        "style": {
          "transition": "all 150ms ease-in-out"
        },
        "measured": {
          "width": 82,
          "height": 82
        },
        "actionAppArgs": {
          "delayUnit": "days",
          "delayValue": "2"
        },
        "application": "delay",
        "action": "delay_for",
        "nodeType": "step",
        "stepID": "8"
      },
      {
        "id": "9",
        "position": {
          "x": 1140,
          "y": 112.5
        },
        "type": "action",
        "data": {
          "label": "Recovery reminder",
          "layoutDirection": "horizontal",
          "stepNumber": 9,
          "app": {
            "key": "email",
            "fm_app": "email"
          },
          "eventSlug": "send_email",
          "eventTitle": "Send Email"
        },
        "parentType": "step",
        "style": {
          "transition": "all 150ms ease-in-out"
        },
        "measured": {
          "width": 82,
          "height": 82
        },
        "actionAppArgs": {
          "to_email": "{woocommerce_subscriptions1.customer_email}",
          "email_subject": "Reminder: update your payment",
          "email_body": "Your subscription is still on hold - please update your payment method."
        },
        "application": "email",
        "action": "send_email",
        "nodeType": "step",
        "stepID": "9"
      },
      {
        "id": "2_B_placeholder",
        "position": {
          "x": 1315,
          "y": 112.5
        },
        "type": "placeholder",
        "data": {
          "label": "+",
          "layoutDirection": "horizontal",
          "stepNumber": null,
          "app": []
        },
        "measured": {
          "width": 40,
          "height": 82
        },
        "stepID": "2_B_placeholder",
        "nodeType": "placeholder",
        "actionAppArgs": []
      }
    ],
    "edges": [
      {
        "id": "e-1-2",
        "source": "1",
        "target": "2",
        "type": "step",
        "data": []
      },
      {
        "id": "e-2-2-routerSwitch",
        "source": "2",
        "target": "2-routerSwitch",
        "type": "router",
        "data": []
      },
      {
        "id": "e-2-routerSwitch-2-routerRoute_A",
        "source": "2-routerSwitch",
        "target": "2-routerRoute_A",
        "type": "router",
        "data": []
      },
      {
        "id": "e-2-routerRoute_A-3",
        "source": "2-routerRoute_A",
        "target": "3",
        "type": "router",
        "data": []
      },
      {
        "id": "e-3-4",
        "source": "3",
        "target": "4",
        "type": "step",
        "data": []
      },
      {
        "id": "e-4-5",
        "source": "4",
        "target": "5",
        "type": "step",
        "data": []
      },
      {
        "id": "e-5-2_A_placeholder",
        "source": "5",
        "target": "2_A_placeholder",
        "type": "placeholder",
        "data": []
      },
      {
        "id": "e-2-routerSwitch-2-routerRoute_B",
        "source": "2-routerSwitch",
        "target": "2-routerRoute_B",
        "type": "router",
        "data": []
      },
      {
        "id": "e-2-routerRoute_B-6",
        "source": "2-routerRoute_B",
        "target": "6",
        "type": "router",
        "data": []
      },
      {
        "id": "e-6-7",
        "source": "6",
        "target": "7",
        "type": "step",
        "data": []
      },
      {
        "id": "e-7-8",
        "source": "7",
        "target": "8",
        "type": "step",
        "data": []
      },
      {
        "id": "e-8-9",
        "source": "8",
        "target": "9",
        "type": "step",
        "data": []
      },
      {
        "id": "e-9-2_B_placeholder",
        "source": "9",
        "target": "2_B_placeholder",
        "type": "placeholder",
        "data": []
      }
    ]
  },
  "workflow_settings": {
    "name": "Thank customers when a subscription becomes active and start recovery when it goes on hold",
    "folder": "all",
    "description": "When a WooCommerce subscription status changes, active subscriptions get a thank-you email and a FluentCRM note, while on-hold ones get a payment-recovery email followed by a reminder two days later.",
    "status": "off",
    "user_email": "",
    "webhook_queue": "disabled",
    "workflow_auth_key": "",
    "builder_version": "v2",
    "time": "",
    "ai_generated": "yes"
  }
}