{
  "workflow_name": "When a Fluent Support ticket is created, OpenAI summarizes it and adds an internal note",
  "workflow_steps": {
    "steps": [
      {
        "id": "1",
        "position": {
          "x": 0,
          "y": 0
        },
        "data": {
          "label": "Ticket Created",
          "app": {
            "key": "fluent_support",
            "fm_app": "fluent_support"
          },
          "eventSlug": "ticket_created",
          "eventTitle": "Ticket Created",
          "layoutDirection": "horizontal",
          "stepNumber": 1
        },
        "targetPosition": "bottom",
        "type": "trigger",
        "stepNumber": 1,
        "expanded": true,
        "style": {
          "transition": "all 150ms ease-in-out"
        },
        "measured": {
          "width": 82,
          "height": 82
        },
        "application": "fluent_support",
        "stepID": "1",
        "action": "ticket_created",
        "nodeType": "step",
        "actionAppArgs": []
      },
      {
        "id": "2",
        "position": {
          "x": 175,
          "y": 0
        },
        "type": "action",
        "data": {
          "label": "Generate Content",
          "layoutDirection": "horizontal",
          "stepNumber": 2,
          "app": {
            "key": "openai",
            "fm_app": "openai"
          },
          "eventSlug": "generate_content",
          "eventTitle": "Generate Content"
        },
        "parentType": "step",
        "style": {
          "transition": "all 150ms ease-in-out"
        },
        "measured": {
          "width": 82,
          "height": 82
        },
        "actionAppArgs": [],
        "application": "openai",
        "action": "generate_content",
        "nodeType": "step",
        "stepID": "2"
      },
      {
        "id": "3",
        "position": {
          "x": 350,
          "y": 0
        },
        "type": "action",
        "data": {
          "label": "Reply to Ticket",
          "layoutDirection": "horizontal",
          "stepNumber": 3,
          "app": {
            "key": "fluent_support",
            "fm_app": "fluent_support"
          },
          "eventSlug": "reply_to_ticket",
          "eventTitle": "Reply to Ticket"
        },
        "parentType": "step",
        "style": {
          "transition": "all 150ms ease-in-out"
        },
        "measured": {
          "width": 82,
          "height": 82
        },
        "actionAppArgs": [],
        "application": "fluent_support",
        "action": "reply_to_ticket",
        "nodeType": "step",
        "stepID": "3"
      },
      {
        "id": "main_end_placeholder",
        "position": {
          "x": 525,
          "y": 0
        },
        "type": "placeholder",
        "data": {
          "label": "+",
          "layoutDirection": "horizontal",
          "stepNumber": null,
          "app": []
        },
        "measured": {
          "width": 40,
          "height": 82
        },
        "stepID": "main_end_placeholder",
        "nodeType": "placeholder",
        "actionAppArgs": []
      }
    ],
    "edges": [
      {
        "id": "e-1-2",
        "source": "1",
        "target": "2",
        "type": "step",
        "data": []
      },
      {
        "id": "e-2-3",
        "source": "2",
        "target": "3",
        "type": "step",
        "data": []
      },
      {
        "id": "e-3-main_end_placeholder",
        "source": "3",
        "target": "main_end_placeholder",
        "type": "placeholder",
        "data": []
      }
    ]
  },
  "workflow_settings": {
    "name": "When a Fluent Support ticket is created, OpenAI summarizes it and adds an internal note",
    "folder": "all",
    "description": "New Fluent Support tickets are summarized by OpenAI and the summary is added back as an internal note. Map the ticket text into the prompt and set the reply type to note after import.",
    "status": "off",
    "user_email": "",
    "webhook_queue": "disabled",
    "workflow_auth_key": "",
    "builder_version": "v2",
    "time": "",
    "ai_generated": "yes"
  }
}