Add new member to Mailchimp after validating email using Emailable on Thrivedesk new conversation
When a new ThriveDesk conversation starts, this workflow checks the customer’s email with Emailable and adds them to a Mailchimp audience only if the address passes your Filter.
ThriveDesk
Emailable
Filters
Mailchimp4 steps 8 downloads Setup ~8 min Used on 2.2k sites Free to import
What this workflow does
People who write to your support desk are often customers worth keeping in touch with. Adding them to your mailing list by hand is easy to forget, and copying addresses straight across lets mistyped or disposable ones into your audience. This workflow collects them from ThriveDesk and checks each address first.
A new conversation in ThriveDesk starts the run, and the customer's details become available to map. FlowMattic sends the email address to Emailable with its Verify Single Email action, and the response comes back as data you can use in later steps.
A Filter then reads that response. You set it to continue only when the result matches what Emailable returns for a deliverable address. Addresses that pass go to Mailchimp as a new member of the audience you pick. Addresses that fail stop at the Filter and never reach your list. Task History shows each run, including the ones the Filter stopped.
Build a customer list from support
Shoppers who contact your help desk about an order join your Mailchimp audience, so they hear about new products and updates later.
Keep a SaaS newsletter list clean
Trial users often write in with throwaway addresses. Emailable checks each one, and only working addresses reach the Mailchimp audience for product news.
Follow up with pre-sales questions
Visitors asking about pricing or features through ThriveDesk land in a Mailchimp audience you can send a follow-up sequence to.
How this workflow runs
What happens at each step once the workflow is on, and what you need before you import it.
ThriveDesk New Conversation CreatedRuns when a new conversation is created in ThriveDesk. The customer's email and the conversation details are passed on for the next steps.
- Emailable Verify Single Email
Sends the customer's email address to Emailable for verification. Connect your Emailable account and map the email field from the ThriveDesk conversation.
- Filters Continue If
Checks the Emailable response against the condition you set. If the address passes, the run continues to Mailchimp. If not, it ends here and nothing is added.
- Mailchimp Add New Member
Adds the customer as a new member of the Mailchimp audience you choose. Map the verified email and any name fields from the ThriveDesk conversation.
What you need
- FlowMatticCore
- ThriveDesk AccountAccount
- Emailable AccountAccount
- Mailchimp AccountAccount
After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.
Make it yours
Changes worth making after you import it.
- Run one test with a real address and one with a made-up address after import. Emailable's response fields are then captured, so you can see which value to use in the Filter condition.
- Add a second condition to the Filter, such as a conversation subject or tag, if you only want customers from certain kinds of conversations on the list.
- Swap the Filter for a Router if you also want failed addresses recorded, for example as a row in Google Sheets for someone to review.
Questions about this workflow
Does this reply to the customer or change the conversation?
No. The workflow only reads the new conversation in ThriveDesk. Your team handles the ticket as usual.
What happens when Emailable flags an address?
The Filter stops the run for that conversation, so the address is not added to Mailchimp. You can see the stopped run in Task History.
Do I need accounts with all three services?
Yes. You connect ThriveDesk, Emailable and Mailchimp when you import the workflow. Check your Emailable plan for how many verifications it covers.
Is the Filter condition set when I import?
Set it yourself after import. Run a test so Emailable's response fields appear, then choose the field and value that mean the address is deliverable.
More Email Marketing & Onboarding workflows
Other ready-to-import templates from the same category.
Import this workflow into your WordPress site
Download the JSON, import it from the Workflows screen and connect your accounts. Every run stays on your server, with no per-task fees.
30-day money-back guarantee Unlimited workflows and runs Self-hosted