Team Notifications · Ops

Route support tickets to the right Slack channel by priority

Urgent tickets go to an on-call Slack channel; everything else to the normal queue. A Router branches on the ticket priority.

Fluent Support Router

Router

Slack

~8 min setup used by 3.2k sites

Download & Use This Workflow Browse more workflows

Free · import into FlowMattic in one click

How it works

Every step, explained

Import the template and this whole chain runs on autopilot — here's exactly what happens on each run.

Fluent Support → Router → Slack

4 steps

TRIGGER

Fluent Support · Ticket Created

The workflow starts automatically when a new ticket is created by either customer or agent in Fluent Support. FlowMattic captures that data for the steps below.

LOGIC

Router · 2 paths

The Router checks your conditions and sends each run down the matching path of 2 — Urgent, Normal — so different cases get different actions.

ACTION

Slack · Send Channel Message

On the “Urgent” path — Slack — post or Schedule a new message to a specific #channel. Data is mapped from earlier steps; connect your Slack account on import.

ACTION

Slack · Send Channel Message

On the “Normal” path — Slack — post or Schedule a new message to a specific #channel. Data is mapped from earlier steps; connect your Slack account on import.

Why this workflow

Built to own, not to rent

No-code setup

Import the JSON, connect your accounts, and go live in minutes. Every step is pre-mapped — you only add your own credentials.

Runs on your server

Self-hosted on your WordPress install. No per-task fees, no data leaving your infrastructure, no monthly SaaS bill.

Fully customizable

Open it in the visual builder and reshape it — add branches, swap apps, insert filters. A starting point, not a cage.

Keep exploring

Related workflows

Other ready-to-import automations from the FlowMattic library.

Post every new WooCommerce order to your sales Slack channel

Free template

Send a Slack Private Channel Message When a New Lead Comes in From Facebook Lead Ads

4 downloads

Send a Slack Private Channel Message When a New Alert Triggers in Tradingview