8×8 Integration
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Supported Triggers and Actions in 8×8
Workflow is a set of actions. Trigger is an event that starts the workflow, and an action is an event that is executed by workflow to sync data with your app.
QUEUED
Triggers whenever the interaction is being queued for processing.
TriggerAGENT JOINED
Triggers whenever the interaction is assigned and accepted by an agent.
TriggerAGENT LEFT
Triggers whenever the agent handling the interaction has left the conversation.
TriggerTRANSFER
Triggers whenever the handling agent transferred the conversation to another queue.
TriggerTEXT
Triggers whenever the agent handling the interaction adds a new message to the conversation.
Trigger
Popular 8×8 Workflows
See how teams are using 8×8 with FlowMattic to automate their work
Log every queued 8x8 call in a Google Sheets call-tracking spreadsheet
Send a Slack alert when an 8x8 agent joins a call
Notify the team in Discord whenever an 8x8 call is transferred
Create a HubSpot CRM activity record from each new 8x8 text message
Send a Telegram message when an 8x8 agent leaves a call
When an 8x8 call is queued, log it in Google Sheets and alert the support team in Slack
Connect 8×8 with 558+ Apps
Build powerful automated workflows by connecting 8×8 with your favorite tools and platforms
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About 8×8
Version 1.0.0
8x8 is a cloud communications and contact-center platform that unifies voice calling, messaging, and customer interactions for sales and support teams. Connect 8x8 to FlowMattic to automatically sync call queue events, agent activity, transfers, and text messages with your CRM, spreadsheets, and notification tools.
8×8 Integration Changelog
Track the latest updates, new features, and improvements