Connect 8×8 with another app

8×8 integration

Connect 8×8 with 918+ other apps in FlowMattic. Pick a trigger, add 8×8 steps, map the fields from earlier steps and run the workflow on your own server with no per-task fees.

Try FlowMattic free See triggers and actions

5 triggers Integration version 1.0.0 Category: Call Tracking Unlimited workflows and runs

Pair 8×8 with another app

See what the two do together: triggers, actions and example workflows.

Popular with 8×8

Triggers and actions for 8×8

A trigger is the 8×8 event that starts a workflow. An action is what FlowMattic does in 8×8 from a step.

Event	What it does	Type
QUEUED	Triggers whenever the interaction is being queued for processing.	Trigger
AGENT JOINED	Triggers whenever the interaction is assigned and accepted by an agent.	Trigger
AGENT LEFT	Triggers whenever the agent handling the interaction has left the conversation.	Trigger
TRANSFER	Triggers whenever the handling agent transferred the conversation to another queue.	Trigger
TEXT	Triggers whenever the agent handling the interaction adds a new message to the conversation.	Trigger

Three steps to a running 8×8 workflow

The builder keeps the order you think in: connect the app, choose what starts the workflow, add what should happen.

Connect
Authorise 8×8 once
Add a 8×8 connection under Connects and reuse it in every workflow. Credentials stay in your WordPress database.
Trigger
Pick what starts it
Start from a 8×8 event, or from a WordPress event, a form, a webhook, a schedule or any of the 918+ integrations, then capture a sample so later steps can map real fields.
Act
Add 8×8 steps and logic
Chain 8×8 actions with Router, Filter, Iterator and Delay, test each step against captured data, then switch the workflow on.

8×8 workflows people build

Each example pairs 8×8 with an app it is often used with. Build any of them on the canvas, or start from the workflow library.

Log every queued 8x8 call in a Google Sheets call-tracking spreadsheet

8x8 to Google Sheets

Send a Slack alert when an 8x8 agent joins a call

8x8 to Slack

Notify the team in Discord whenever an 8x8 call is transferred

8x8 to Discord

Create a HubSpot CRM activity record from each new 8x8 text message

8x8 to HubSpot CRM

Send a Telegram message when an 8x8 agent leaves a call

8x8 to Telegram

When an 8x8 call is queued, log it in Google Sheets and alert the support team in Slack

8x8 to Google Sheets, then Slack

Browse the workflow library

Connect 8×8 with other apps

272 apps have triggers or actions that work with 8×8. The ones used together most often come first.

Showing 24 of 272 apps

About 8×8

FlowMattic integration version 1.0.0

8x8 is a cloud communications and contact-center platform that unifies voice calling, messaging, and customer interactions for sales and support teams. Connect 8x8 to FlowMattic to automatically sync call queue events, agent activity, transfers, and text messages with your CRM, spreadsheets, and notification tools.