Tiledesk Integration
Connect Tiledesk with 868+ apps and build intelligent automated workflows — no code, ready in minutes.
Supported triggers & actions in Tiledesk
A trigger is the event that starts the workflow; an action is what FlowMattic performs to sync data with Tiledesk.
Request Created
Triggers when a new conversation request is created.
TriggerRequest Updated
Triggers when a conversation request is updated.
TriggerRequest Closed
Triggers when a conversation request is closed.
TriggerMessage Created
Triggers when a new message is sent in any conversation.
TriggerMessage Created On A Specific Channel
Triggers when a new message is sent on one named channel.
TriggerLead Created
Triggers when a new lead is created.
TriggerFAQ Created
Triggers when a new FAQ is created.
TriggerFAQ Updated
Triggers when a FAQ is updated.
TriggerFAQ Deleted
Triggers when a FAQ is deleted.
TriggerBot Created
Triggers when a new bot is created.
TriggerBot Updated
Triggers when a bot is updated.
TriggerBot Deleted
Triggers when a bot is deleted.
TriggerDepartment Created
Triggers when a new department is created.
TriggerDepartment Updated
Triggers when a department is updated.
TriggerDepartment Deleted
Triggers when a department is deleted.
TriggerTeammate Invited
Triggers when a teammate is invited to the project.
TriggerTeammate Updated
Triggers when a teammate record is updated.
TriggerTeammate Left Project
Triggers when a teammate is removed from the project.
TriggerGroup Created
Triggers when a new group is created.
TriggerGroup Updated
Triggers when a group is updated.
TriggerGroup Deleted
Triggers when a group is deleted.
TriggerCustom Event Emitted
Triggers when any custom event is emitted.
TriggerSpecific Custom Event Emitted
Triggers when one named custom event is emitted.
TriggerList Requests
List conversation requests in a project, with optional filters.
ActionGet Request
Retrieve a single conversation request by its request ID.
ActionCreate Request
Start a new conversation request on behalf of a visitor or lead.
ActionClose Request
Close an open conversation request.
ActionReopen Request
Reopen a closed conversation request.
ActionUpdate Request
Update the subject, lead, status, tags, rating or language of a request.
ActionMove Request To Department
Route an existing request to another department.
ActionRate Request
Leave a rating and a comment on a conversation request.
ActionAdd Note To Request
Add an internal note to a conversation request.
ActionAdd Participant To Request
Add one agent as a participant of a conversation request.
ActionAdd Follower To Request
Add one agent as a follower of a conversation request.
ActionSend Message
Send a text or image message into a conversation request.
ActionList Messages
List every message of a conversation request.
ActionList Leads
List leads in a project, optionally filtered by email.
ActionGet Lead
Retrieve a single lead by its ID.
ActionCreate Lead
Create a new lead in the project.
ActionUpdate Lead
Update the contact details, address or tags of a lead.
ActionDelete Lead
Permanently delete a lead from the project.
ActionEmit Custom Event
Emit a custom Tiledesk event, which any event.emit subscription can listen to.
ActionList Tags
List the tags defined in a project.
ActionCreate Tag
Create a new tag in the project.
ActionDelete Tag
Delete a tag from the project.
ActionList Departments
List the departments of a project.
ActionList Groups
List the agent groups of a project.
Action
Up and running in three steps
Connect your account
Authorize Tiledesk inside FlowMattic in a couple of clicks — no API keys to hunt down.
Pick a trigger
Choose the Tiledesk event that should kick off your workflow.
Automate the actions
Chain in as many actions and apps as you need — FlowMattic runs the workflow 24/7.
Popular Tiledesk workflows
See how teams are using Tiledesk with FlowMattic to automate their work.
Send a Slack message when a new Tiledesk request comes in
Save new Tiledesk leads to a Notion database
Draft an AI reply with OpenAI for every new Tiledesk message
Add new Tiledesk leads to your Mailchimp audience
Create a Tiledesk lead from each new WPForms submission
Start a Tiledesk conversation from new Gravity Forms entries
Create a Tiledesk lead when a new contact is added in FluentCRM
Send a Tiledesk message from an incoming webhook
Connect Tiledesk with 868+ apps
Build powerful automated workflows by connecting Tiledesk with your favorite tools and platforms.
About Tiledesk
Version 1.0.0
Tiledesk is an open-source conversational automation platform for customer support — live chat, chatbots and multichannel messaging in one inbox. This FlowMattic integration manages conversation requests, messages, leads, FAQs, bots, departments, groups and tags in your Tiledesk project, and starts automations from Tiledesk webhook events such as a new request, a new message or a new lead.
Related categories
Tiledesk integration changelog
Track the latest updates, new features, and improvements
v1.0.0 – 30 Sept, 2026
– Initial release
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