Connect Freshdesk with another app

Freshdesk integration

Connect Freshdesk with 918+ other apps in FlowMattic. Pick a trigger, add Freshdesk steps, map the fields from earlier steps and run the workflow on your own server with no per-task fees.

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5 triggers Integration version 1.0 Category: Customer Support Unlimited workflows and runs

Pair Freshdesk with another app

See what the two do together: triggers, actions and example workflows.

Popular with Freshdesk

Triggers and actions for Freshdesk

A trigger is the Freshdesk event that starts a workflow. An action is what FlowMattic does in Freshdesk from a step.

Event	What it does	Type
New Ticket	Triggers when new ticket is created	Trigger
New Contact	Triggers when new contact is created	Trigger
New Ticket Note	Triggers when a new note is added to the ticket	Trigger
Update Ticket	Triggers when ticket is updated	Trigger
Update Contact	Triggers when contact details are updated	Trigger

Three steps to a running Freshdesk workflow

The builder keeps the order you think in: connect the app, choose what starts the workflow, add what should happen.

Connect
Authorise Freshdesk once
Add a Freshdesk connection under Connects and reuse it in every workflow. Credentials stay in your WordPress database.
Trigger
Pick what starts it
Start from a Freshdesk event, or from a WordPress event, a form, a webhook, a schedule or any of the 918+ integrations, then capture a sample so later steps can map real fields.
Act
Add Freshdesk steps and logic
Chain Freshdesk actions with Router, Filter, Iterator and Delay, test each step against captured data, then switch the workflow on.

Freshdesk workflows people build

Each example pairs Freshdesk with an app it is often used with. Build any of them on the canvas, or start from the workflow library.

When new ticket is created in Freshdesk, add ticket details to Google Spreadsheet

Freshdesk to Google Sheets

When new contact is created in Freshdesk, create a new user account in WordPress and add a new subscriber to Mailchimp list

Freshdesk to WordPress, then Mailchimp

When new note is added to a ticket in Freshdesk, add the member note for the subscriber in Mailchimp

Freshdesk to Mailchimp

When the ticket status is updated in Freshdesk, update user metadata in WordPress

Freshdesk to WordPress

When the contact is updated in Freshdesk, update subscriber in Campaign Monitor

Freshdesk to Campaign Monitor

Browse the workflow library

Connect Freshdesk with other apps

272 apps have triggers or actions that work with Freshdesk. The ones used together most often come first.

Showing 24 of 272 apps

About Freshdesk

FlowMattic integration version 1.0

Freshdesk is online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster

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Start automating Freshdesk today

Try the Freshdesk integration on a live demo site, or install FlowMattic on your own and keep every run on your server.

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30-day money-back guarantee Unlimited workflows and runs Self-hosted