desku.png

Desku.io

A Helpdesk Solution build to help Customer Care Services with its smart and sleek features like Ticketing System, Live Chat, Knowledge Base and various useful integrations.

Version: 1.0

Workflow Examples

Workflow Name Applications

When a form submission is received in Contact Form 7, create a new ticket in Desku.io

Contact Form 7
Desku.io

When a new customer is created in Desku.io, create a new user in WordPress

Desku.io
WordPress

When a ticket priority is changed in Desk.io, send WhatsApp template message to support executive using WA.Team

Desku.io
WhatsApp by WA.Team

When a new ticket is created in Desku.io, add the ticket details to Google Spreadsheet

Desku.io
Google Spreadsheets

When a new submission is received in Typeform, check if a field value matches to a string, and create a new customer in Desku.io

Typeform
Filters
Desku.io

When a new subscription is created in Stripe, create a new customer in Desku.io and add subscription details to Google Spreadsheet

Stripe
Desku.io
Google Spreadsheets

All actions and triggers available in
Desku.io

Triggers

When this happens..

  • New Ticket

    Triggers when new ticket is created

  • Change Ticket Agent

    Triggers when the ticket agent changes

  • Change Ticket Priority

    Triggers when the ticket priority is changed

  • Change Ticket Status

    Triggers when the ticket status is changed

  • Change Ticket Tag

    Triggers when someone tags a ticket in your Desku

  • Add New Customer

    Triggers when a customer is created

  • Update Customer

    Triggers when a customer is updated in your Desku

  • Add/Update Customer

    Triggers when a customer is created or updated in your Desku

Actions

Do this..

  • Create Ticket

    Create a new ticket in Desku

  • Create Customer

    Create a new customer in Desku