Fluent Support Integration - Automate helpdesk with FlowMattic

Supported triggers and actions in Fluent Support

Workflow is a set of actions. Trigger is an event that starts the workflow, and an action is an event that is executed by workflow to sync data with your app.

Triggers

When this happens..

Ticket Created
Triggers when a new ticket is created by either customer or agent
Agent Replies to a Ticket
Triggers when an agent adds a reply to the ticket
Customer Replies to a Ticket
Triggers when a customer adds a reply to the ticket
Agent Closes a Ticket
Triggers when an agent closes the ticket
Customer Closes a Ticket
Triggers when a customer closes the ticket

Actions

Do this..

Create a New Ticket Using Agent
Creates a new ticket. Using this endpoint you will be able to create a new Customer as well as a WP user
Create a New Ticket Using Customer
Creates a new ticket
Reply to Ticket
Reply to a ticket as a agent
Update Any Reply
Update any reply
Add Tag to Ticket (Pro)
Add a tag to a ticket
Remove a Tag From Ticket (Pro)
Remove a tag from a ticket
Get All Tickets
Get all tickets
Get Specific Ticket
Get specific ticket by ticket id
Delete Ticket(s)
Delete a ticket(s) by ticket id(s)
Delete Reply
Delete a reply by response id
Create OR Get Customer Info
Creates a new customer if not exist, or return the existing customer info
Update Customer
Update an existing customer
Get Customer By ID
Get a specific customer by customer id
Get All Customers
Get all customers
Delete Customer
Delete a customer by customer id

Connect Fluent Support to 310+ Apps

Workflow Examples

Workflow Name	Applications
When ticket is created in Fluent Support, create contact in FluentCRM
When agent replies to a ticket, notify customer on WhatsApp about ticket status using WhatsApp Cloud API
When form submission is received in Gravity Forms, Create a new customer in Fluent Support
When customer replies to a ticket, add the details to Google Sheets
When agent closes a ticket, remove tag from contact in FluentCRM
When ticket is created in Fluent Support, add contact in list on Mailchimp
When booking is created in WP Amelia, Get customer info and Create a new ticket in Fluent Support
When a new WooCommerce order is placed, create a Fluent Support ticket for the customer and tag it as "Order Inquiry"
When a Stripe subscription is created, create a Fluent Support ticket for onboarding and notify the agent on Slack
When a Fluent Support ticket is created, MCP summarizes it and adds an internal note in Fluent Support

Connect Fluent Support With The Following
WordPress Plugins And 3rd Party Apps

FunnelKit Automations ( Autonami )

Fluent Support integration changelog

v2.0 – 5 Aug, 2025
– New Action: Create a New Ticket Using Agent
– New Action: Create a New Ticket Using Customer
– New Action: Reply to Ticket
– New Action: Update Any Reply
– New Action: Add Tag to Ticket (Pro)
– New Action: Remove a Tag From Ticket (Pro)
– New Action: Get All Tickets
– New Action: Get Specific Ticket
– New Action: Delete Ticket(s)
– New Action: Delete Reply
– New Action: Create OR Get Customer Info
– New Action: Update Customer
– New Action: Get Customer By ID
– New Action: Get All Customers
– New Action: Delete Customer

v1.1.0 – 27 Nov. 2022
– New Action: Create or Get Customer Info
– New Action: Create Ticket

v1.0
– Initial release

Fluent Support

Supported triggers and actions in Fluent Support

When this happens..

Ticket Created

Agent Replies to a Ticket

Customer Replies to a Ticket

Agent Closes a Ticket

Customer Closes a Ticket

Do this..

Create a New Ticket Using Agent

Create a New Ticket Using Customer

Reply to Ticket

Update Any Reply

Add Tag to Ticket (Pro)

Remove a Tag From Ticket (Pro)

Get All Tickets

Get Specific Ticket

Delete Ticket(s)

Delete Reply

Create OR Get Customer Info

Update Customer

Get Customer By ID

Get All Customers

Delete Customer

Workflow Examples

When ticket is created in Fluent Support, create contact in FluentCRM

When agent replies to a ticket, notify customer on WhatsApp about ticket status using WhatsApp Cloud API

When form submission is received in Gravity Forms, Create a new customer in Fluent Support

When customer replies to a ticket, add the details to Google Sheets

When agent closes a ticket, remove tag from contact in FluentCRM

When ticket is created in Fluent Support, add contact in list on Mailchimp

When booking is created in WP Amelia, Get customer info and Create a new ticket in Fluent Support

When a new WooCommerce order is placed, create a Fluent Support ticket for the customer and tag it as "Order Inquiry"

When a Stripe subscription is created, create a Fluent Support ticket for onboarding and notify the agent on Slack

When a Fluent Support ticket is created, MCP summarizes it and adds an internal note in Fluent Support

Connect Fluent Support With The Following WordPress Plugins And 3rd Party Apps

123 Form Builder

99Acres

Activechat

Acumbamail

Advanced Custom Fields

AidaForm

Airparser

Airtable

Albacross

Anthropic (Claude)

API Module

API Polling

Appcontx

Appointlet

ARForms

ARMember

ArtiBot.ai

Avada Forms

BananaShop

Beagle Security

Beaver Builder Forms

Better Uptime

Bit Form

Bitly

Book Like a Boss

Bounceless

Box

Brevo ( Sendinblue )

Bricks Forms

Bricksforge

Brilliant Directories

Brizy Cloud

BuddyBoss

BuddyPress

Buy Me a Coffee

Calendly

CallRail

Campaign Monitor

Canny

Canva

Chatrace

ClickUp

Cloudflare

Cognito Forms

Connect Fluent Support With The Following
WordPress Plugins And 3rd Party Apps