Dixa Integration
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Supported Triggers and Actions in Dixa
Workflow is a set of actions. Trigger is an event that starts the workflow, and an action is an event that is executed by workflow to sync data with your app.
New Conversation Created
Triggers when a conversation is created inside Dixa.
TriggerConversation Abandoned
Triggers when a conversation is closed without having an agent assigned.
TriggerConversation Assigned
Triggers when a conversation gets assigned to an agent
TriggerConversation Unassigned
Triggers when a conversation gets unassigned from an agent.
TriggerConversation Opened
Triggers when a conversation is reopened (after it was closed).
TriggerConversation Closed
Triggers when a conversation gets closed.
TriggerConversation Enqueued
Triggers when a conversation enters a queue in Dixa.
TriggerConversation Pending
Triggers when a follow-up is added to a conversation.
TriggerConversation Pending Expired
Triggers when a follow-up added to the conversation has expired.
TriggerBanned Enduser
Triggers when an end user is banned.
TriggerUnbanned Enduser
Triggers when an end user ban is removed.
TriggerBanned IP
Triggers when an IP address is banned.
TriggerUnbanned IP
Triggers when an IP address ban is removed.
TriggerEnduser Replaced
Triggers when the end user of a conversation is updated.
TriggerConversation Message Added
Triggers when a message is added to the conversation.
TriggerConversation Note Added
Triggers when an internal note is added to a conversation.
TriggerConversation Rated
Triggers when a conversation is rated by the end-user.
TriggerConversation Tag Added
Triggers when a tag is added to the conversation.
TriggerConversation Tag Removed
Triggers when a tag is removed from the conversation.
TriggerConversation Transferred to Agent
Triggers when a conversation is transferred to an agent.
TriggerConversation Transferred to Queue
Triggers when a conversation is transferred to a queue.
Trigger
Popular Dixa Workflows
See how teams are using Dixa with FlowMattic to automate their work
Log every new Dixa conversation in a Google Sheets spreadsheet
Send a Slack alert when a Dixa conversation is assigned to an agent
Create a ClickUp task when a new Dixa conversation is created
Record each Dixa conversation rating in Airtable for CSAT reporting
Email a manager via Gmail when a Dixa conversation is abandoned
When a Dixa conversation is closed, log it in Google Sheets, notify Slack, then mark the row resolved
Connect Dixa with 674+ Apps
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About Dixa
Version 1.0.0
Dixa is a customer service platform that unifies conversations across chat, email, voice, and messaging into a single agent workspace. Connect Dixa to FlowMattic to automatically sync new conversations, assignments, ratings, and notes with your CRM, spreadsheets, and team chat tools.
Dixa Integration Changelog
Track the latest updates, new features, and improvements