Connect Zoho Desk with another app

Zoho Desk integration

Connect Zoho Desk with 918+ other apps in FlowMattic. Pick a trigger, add Zoho Desk steps, map the fields from earlier steps and run the workflow on your own server with no per-task fees.

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21 triggers 20 actions Integration version 1.0.0 Category: Customer Support Unlimited workflows and runs

Pair Zoho Desk with another app

See what the two do together: triggers, actions and example workflows.

Popular with Zoho Desk

Triggers and actions for Zoho Desk

A trigger is the Zoho Desk event that starts a workflow. An action is what FlowMattic does in Zoho Desk from a step.

Event	What it does	Type
New Ticket	Triggers when a new support ticket is created	Trigger
Ticket Deleted	Triggers when a ticket is deleted	Trigger
New Thread on Ticket	Triggers when any new thread (reply) is added to a ticket - fires for both incoming customer replies and outgoing agent replies	Trigger
New Incoming Thread (Customer Reply)	Triggers only when a customer replies to a ticket	Trigger
New Outgoing Thread (Agent Reply)	Triggers only when an agent replies to a ticket.	Trigger
New Comment on Ticket	Triggers when a new internal comment is added to a ticket	Trigger
Comment Updated	Triggers when an internal comment on a ticket is edited	Trigger
Attachment Added to Ticket	Triggers when a file is attached to a ticket	Trigger
Ticket Attachment Updated	Triggers when an attachment on a ticket is updated	Trigger
Ticket Approval Added	Triggers when an approval is requested on a ticket	Trigger
New Contact	Triggers when a new contact is created in Zoho Desk	Trigger
Contact Deleted	Triggers when a contact is deleted	Trigger
New Account	Triggers when a new account (company) is created in Zoho Desk	Trigger
Account Deleted	Triggers when an account is deleted	Trigger
New Department	Triggers when a new department is created in Zoho Desk	Trigger
New Agent	Triggers when a new agent is added to Zoho Desk	Trigger
Agent Deleted	Triggers when an agent is removed from Zoho Desk	Trigger
New Task	Triggers when a new task is created in Zoho Desk	Trigger
Task Deleted	Triggers when a task is deleted	Trigger
New Event	Triggers when a new calendar event is created in Zoho Desk	Trigger
Event Deleted	Triggers when a calendar event is deleted	Trigger
Create Ticket	Creates a support ticket	Action
Update Ticket	Updates an existing ticket	Action
Get Ticket	Get a specific ticket by ID	Action
List Tickets	List tickets	Action
Close Ticket	Mark a ticket as closed	Action
Reply to Ticket	Add a reply thread to a ticket	Action
Add Ticket Comment	Add an internal comment to a ticket	Action
Create Contact	Create a new contact	Action
Update Contact	Update an existing contact	Action
Get Contact	Get a specific contact by ID	Action
List Contacts	List contacts	Action
Create Account	Create an account (organisation)	Action
Update Account	Update an existing account	Action
Get Account	Get a specific account by ID	Action
List Accounts	List accounts	Action
Create Task	Create a task, optionally linked to a ticket	Action
Update Task	Update an existing task	Action
Search	Search tickets, contacts, or accounts by keyword	Action
List Agents	List all agents	Action
List Departments	List all departments	Action

Three steps to a running Zoho Desk workflow

The builder keeps the order you think in: connect the app, choose what starts the workflow, add what should happen.

Connect
Authorise Zoho Desk once
Add a Zoho Desk connection under Connects and reuse it in every workflow. Credentials stay in your WordPress database.
Trigger
Pick what starts it
Start from a Zoho Desk event, or from a WordPress event, a form, a webhook, a schedule or any of the 918+ integrations, then capture a sample so later steps can map real fields.
Act
Add Zoho Desk steps and logic
Chain Zoho Desk actions with Router, Filter, Iterator and Delay, test each step against captured data, then switch the workflow on.

Zoho Desk workflows people build

Each example pairs Zoho Desk with an app it is often used with. Build any of them on the canvas, or start from the workflow library.

When new ticket created in Zoho Desk, create task in ClickUp and notify support team via Slack

Zoho Desk to ClickUp, then Slack

When new reply on ticket in Zoho Desk, update customer in HubSpot CRM and log interaction

Zoho Desk to HubSpot CRM

When new contact created in Zoho Desk, add to Mailchimp list and trigger welcome sequence

Zoho Desk to Mailchimp

When order issue reported in WooCommerce, create ticket in Zoho Desk and add order details

WooCommerce to Zoho Desk

When form submitted in Contact Form 7, create ticket in Zoho Desk with customer details

Contact Form 7 to Zoho Desk

Browse the workflow library

Connect Zoho Desk with other apps

865 apps have triggers or actions that work with Zoho Desk. The ones used together most often come first.

Showing 24 of 865 apps

About Zoho Desk

FlowMattic integration version 1.0.0

Zoho Desk is a comprehensive customer support and helpdesk platform that helps businesses manage support tickets, customer communications, agent workflows, and service operations

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