Connect Hiver with another app

Hiver integration

Connect Hiver with 918+ other apps in FlowMattic. Pick a trigger, add Hiver steps, map the fields from earlier steps and run the workflow on your own server with no per-task fees.

Try FlowMattic free See triggers and actions

13 triggers Integration version 1.0.0 Category: Customer Support Unlimited workflows and runs

Pair Hiver with another app

See what the two do together: triggers, actions and example workflows.

Popular with Hiver

Triggers and actions for Hiver

A trigger is the Hiver event that starts a workflow. An action is what FlowMattic does in Hiver from a step.

Event	What it does	Type
New Conversation (Inbound) Received	Triggers when a new inbound conversation is received in a Shared Inbox.	Trigger
New Conversation (Outbound) Sent	Triggers when a new outbound conversation is sent from a Shared Inbox.	Trigger
New Conversation Created	Triggers when a new inbound or outbound conversation is created in a Shared Inbox.	Trigger
Conversation Moved to Shared Inbox	Triggers when a conversation is moved to a Shared Inbox.	Trigger
External Reply Received from Anyone	Triggers when an external reply is received from any contact.	Trigger
External Reply Received from Contact	Triggers when an external reply is received from a specific contact.	Trigger
Mailbox Reply Sent	Triggers when a mailbox reply is sent from a Shared Inbox.	Trigger
Assignee Changed	Triggers when the assignee of a conversation is changed.	Trigger
Tag Added	Triggers when a tag is added to a conversation.	Trigger
Tag Removed	Triggers when a tag is removed from a conversation.	Trigger
Status Updated	Triggers when the status of a conversation is updated.	Trigger
CSAT Rating Received	Triggers when a CSAT rating is received for a conversation.	Trigger
Priority Updated	Triggers when the priority of a conversation is updated.	Trigger

Three steps to a running Hiver workflow

The builder keeps the order you think in: connect the app, choose what starts the workflow, add what should happen.

Connect
Authorise Hiver once
Add a Hiver connection under Connects and reuse it in every workflow. Credentials stay in your WordPress database.
Trigger
Pick what starts it
Start from a Hiver event, or from a WordPress event, a form, a webhook, a schedule or any of the 918+ integrations, then capture a sample so later steps can map real fields.
Act
Add Hiver steps and logic
Chain Hiver actions with Router, Filter, Iterator and Delay, test each step against captured data, then switch the workflow on.