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Analyse feedback sentiment with AI and route unhappy customers to your team

OpenAI classifies each feedback submission as positive or negative; a Router then sends unhappy customers to a priority channel and happy ones to a testimonials channel.

Fluent FormsFluent Forms OpenAI (ChatGPT)OpenAI (ChatGPT) RouterRouter SlackSlack
~8 min setup used by 500 sites
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Free · import into FlowMattic in one click

How it works

Every step, explained

Import the template and this whole chain runs on autopilot — here's exactly what happens on each run.

Fluent Forms → OpenAI (ChatGPT) → Router
5 steps
Fluent Forms
TRIGGER
Fluent Forms · New Form Submission
The workflow starts automatically when a new form submission is received in Fluent Forms. FlowMattic captures that data for the steps below.
OpenAI (ChatGPT)
ACTION
OpenAI (ChatGPT) · Generate Content
OpenAI (ChatGPT) — generate content based on the prompt provided. Data is mapped from earlier steps; connect your OpenAI (ChatGPT) account on import.
Router
LOGIC
Router · 2 paths
The Router checks your conditions and sends each run down the matching path of 2 — Negative feedback, Positive feedback — so different cases get different actions.
Slack
ACTION
Slack · Send Channel Message
On the “Negative feedback” path — Slack — post or Schedule a new message to a specific #channel. Data is mapped from earlier steps; connect your Slack account on import.
Slack
ACTION
Slack · Send Channel Message
On the “Positive feedback” path — Slack — post or Schedule a new message to a specific #channel. Data is mapped from earlier steps; connect your Slack account on import.
Why this workflow

Built to own, not to rent

No-code setup

Import the JSON, connect your accounts, and go live in minutes. Every step is pre-mapped — you only add your own credentials.

Runs on your server

Self-hosted on your WordPress install. No per-task fees, no data leaving your infrastructure, no monthly SaaS bill.

Fully customizable

Open it in the visual builder and reshape it — add branches, swap apps, insert filters. A starting point, not a cage.

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