Connect Appcontx and JivoChat

Use Appcontx and JivoChat in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

Try FlowMattic free See triggers and actions

24 triggers 18 actions Unlimited runs

Try a pairing

When this happens in JivoChat11 triggers

Do this in Appcontx18 actions

1. TriggerCall Event

2. ActionGet Account Flows

When JivoChat fires Call Event, FlowMattic runs Get Account Flows in Appcontx with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Appcontx

Integration page

Triggers (13)

Tag appliedTriggers when a tag is applied to a contact
Tag removedTriggers when a tag is removed from a contact
Custom field value changedTriggers when a contact's custom field value changes
Conversation transferred to humanTriggers when a conversation is handed over to a human agent
Conversation transferred to botTriggers when a conversation is handed back to the bot
New contactTriggers when a new contact is created
Contact unsubscribed from broadcastsTriggers when a contact unsubscribes from broadcasts
Guest chat endedTriggers when a guest chat ends
Subscribed to drip campaignTriggers when a contact subscribes to a drip campaign
Unsubscribed from drip campaignTriggers when a contact unsubscribes from a drip campaign
Date/Time based triggerTriggers at a date and time set on a contact
Contact referred a new contactTriggers when a contact refers someone new
Contact referred existing contactTriggers when a contact refers someone who is already a contact

Actions (18)

Get Account FlowsList the flows in your account
Get Account Custom FieldsList the custom fields in your account
Create Custom FieldCreate a new custom field
Get contact by contact idGet a contact by their contact ID
Find Contacts by Custom Field ValueFind the contacts whose custom field matches a value
Get All Tags From A PageList all tags on a page
Send A Flow To ContactSend a flow to a contact
Send a Facebook template to the contactSend a Facebook message template to a contact
Get custom field value by idGet a contact's value for a custom field
Create a new tagCreate a new tag
Get tag by idGet a tag by its ID
Delete a tagDelete a tag
Get a tag by nameFind a tag by its name
Get custom field by idGet a custom field by its ID
Get all tags added to this contactList the tags on a contact
Add a tag to the contactAdd a tag to a contact
Remove a tag from the contactRemove a tag from a contact
Create a new SMS or WhatsAppSend a new SMS or WhatsApp message to a contact

JivoChat

Integration page

Triggers (11)

Call EventTriggers when operators receive a new call or an existing call changes status.
Chat AcceptedTriggers when an agent clicks "Reply" to accept a chat.
Chat AssignedTriggers when a chat connects to CRM using the parameter "crm_link" from a reply on Chat Accepted.
Chat FinishedTriggers when a chat is closed in the agent application.
Chat UpdatedTriggers when a visitor's information is updated, such as filling out a contact form in the chat.
Client UpdatedTriggers when a client's data is updated.
Client Attribute UpdatedTriggers when a client's attributes are changed.
Offline MessageTriggers when a visitor sends an offline message through the chat offline form.
Client CreatedTriggers when a new client is created.
Client Assigned to AgentTriggers when a new client is assigned to agent.
Client Contacts updatedTriggers when a new client contects is updated.