Connect 8×8 and CloudWaitress

Use 8×8 and CloudWaitress in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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10 triggers 4 actions Unlimited runs

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When this happens in 8×85 triggers

Do this in CloudWaitress4 actions

1. TriggerQUEUED

2. ActionList Orders

When 8×8 fires QUEUED, FlowMattic runs List Orders in CloudWaitress with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

8×8

Integration page

Triggers (5)

QUEUEDTriggers whenever the interaction is being queued for processing.
AGENT JOINEDTriggers whenever the interaction is assigned and accepted by an agent.
AGENT LEFTTriggers whenever the agent handling the interaction has left the conversation.
TRANSFERTriggers whenever the handling agent transferred the conversation to another queue.
TEXTTriggers whenever the agent handling the interaction adds a new message to the conversation.

CloudWaitress

Integration page

Triggers (5)

New OrderTriggers when a new order is placed.
Order Status UpdatedTriggers when the status of an order is updated.
Order Ready Time UpdatedTriggers when the ready time of an order is updated.
New BookingTriggers when a new booking is placed.
Booking Status UpdatedTriggers when the status of a booking is updated.