Connect 8×8 and EAZbook

Use 8×8 and EAZbook in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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5 triggers 16 actions Unlimited runs

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When this happens in 8×85 triggers

Do this in EAZbook16 actions

1. TriggerQUEUED

2. ActionList Services

When 8×8 fires QUEUED, FlowMattic runs List Services in EAZbook with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

8×8

Integration page

Triggers (5)

QUEUEDTriggers whenever the interaction is being queued for processing.
AGENT JOINEDTriggers whenever the interaction is assigned and accepted by an agent.
AGENT LEFTTriggers whenever the agent handling the interaction has left the conversation.
TRANSFERTriggers whenever the handling agent transferred the conversation to another queue.
TEXTTriggers whenever the agent handling the interaction adds a new message to the conversation.

EAZbook

Integration page

Actions (16)

List ServicesList the bookable services in your EAZbook account.
Create ServiceCreate a new bookable service in EAZbook.
Update ServiceUpdate an existing EAZbook service.
Delete ServiceDelete an EAZbook service.
List ResourcesList the resources - rooms, tables, staff - in your EAZbook account.
Create ResourceCreate a new EAZbook resource.
Update ResourceUpdate an existing EAZbook resource.
Delete ResourceDelete an EAZbook resource.
Find Available SlotsList the open time slots for a service over the coming days.
Create ReservationBook a service in EAZbook for a named invitee.
List AppointmentsList the appointments held in your EAZbook account.
Update AppointmentUpdate or confirm an existing EAZbook appointment.
Cancel AppointmentCancel an existing EAZbook appointment.
Get Opening HoursRead the company opening hours and the rules behind them.
Get Booking LinkRead your public booking page URL and its embed snippet URLs.
Get Pending CountRead how many EAZbook appointments are waiting for confirmation.