Connect 8×8 and Guideflow
Use 8×8 and Guideflow in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.
11 triggers 3 actions Unlimited runs
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When this happens in 8×85 triggers
Do this in Guideflow3 actions
1. TriggerQUEUED2. ActionList GuideflowsWhen 8×8 fires QUEUED, FlowMattic runs List Guideflows in Guideflow with the data from that event.
You build this in the FlowMattic workflow builder on your own site.
Triggers and actions in this pair
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
Triggers (5)
- QUEUEDTriggers whenever the interaction is being queued for processing.
- AGENT JOINEDTriggers whenever the interaction is assigned and accepted by an agent.
- AGENT LEFTTriggers whenever the agent handling the interaction has left the conversation.
- TRANSFERTriggers whenever the handling agent transferred the conversation to another queue.
- TEXTTriggers whenever the agent handling the interaction adds a new message to the conversation.
Triggers (6)
- First InteractionFirst Interaction
- Lead CreatedLead Created
- Slide ViewedSlide Viewed
- External Link ClickedExternal Link Clicked
- CompletedCompleted
- End SessionEnd Session
Actions (3)
- List GuideflowsRetrieve all guideflows in your workspace
- List WebhooksRetrieve all webhooks registered with Guideflow
- Delete WebhookDelete a registered webhook by its ID
8×8 with other apps
Guideflow with other apps
Start automating 8×8 and Guideflow
Install FlowMattic, connect both accounts and build the workflow on the canvas. Every run stays on your own server.
30-day money-back guarantee Unlimited workflows and runs Self-hosted
8×8 integration 1.0.0, Guideflow integration 1.0.0.