Connect 8×8 and JetEngine

Use 8×8 and JetEngine in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

Try FlowMattic free See triggers and actions

12 triggers 10 actions Unlimited runs

Try a pairing

When this happens in 8×85 triggers

Do this in JetEngine10 actions

1. TriggerQUEUED

2. ActionUpdate JetEngine Field by ID

When 8×8 fires QUEUED, FlowMattic runs Update JetEngine Field by ID in JetEngine with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

8×8

Integration page

Triggers (5)

QUEUEDTriggers whenever the interaction is being queued for processing.
AGENT JOINEDTriggers whenever the interaction is assigned and accepted by an agent.
AGENT LEFTTriggers whenever the agent handling the interaction has left the conversation.
TRANSFERTriggers whenever the handling agent transferred the conversation to another queue.
TEXTTriggers whenever the agent handling the interaction adds a new message to the conversation.

JetEngine

Integration page

Triggers (7)

User updates JetEngine field on a specific post typeTriggers when a user updates any JetEngine field on a specific post type.
New CCT ItemTriggers when a new item is created in a Custom Content Type (CCT).
Updated CCT ItemTriggers when an item in a Custom Content Type (CCT) is updated.
Option Page Field UpdatedTriggers when a field in a JetEngine option page is updated.
New Listing TemplateTriggers after creating a new Listing Item in JetEngine.
Post Type DeletedTriggers when a post type is deleted in JetEngine.
Post Type Slug UpdatedTriggers when a post type slug is updated in JetEngine.

Actions (10)

Update JetEngine Field by IDUpdate a JetEngine field in a post for a specific post type.
Update CPT FieldsUpdate fields of a specific post type.
Add Repeater Item to CPTAdd a new item to a repeater field in a specific post type.
Update CCT ItemUpdate an item in a Custom Content Type (CCT).
Add Repeater Item to CCTAdd a new item to a repeater field in a Custom Content Type (CCT).
Update Option Page FieldUpdate a field in a JetEngine option page.
Get Post FieldsGet fields of a specific post type.
Get CCT FieldsGet fields of a Custom Content Type (CCT).
Get Option Field ValueGet the value of a field in a JetEngine option page.
Get CCT Records by FieldGet Custom Content Type records filtered by a specific field value