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Supported Triggers and Actions in JivoChat
Workflow is a set of actions. Trigger is an event that starts the workflow, and an action is an event that is executed by workflow to sync data with your app.
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Call Event
Triggers when operators receive a new call or an existing call changes status.
Trigger -
Chat Accepted
Triggers when an agent clicks "Reply" to accept a chat.
Trigger -
Chat Assigned
Triggers when a chat connects to CRM using the parameter "crm_link" from a reply on Chat Accepted.
Trigger -
Chat Finished
Triggers when a chat is closed in the agent application.
Trigger -
Chat Updated
Triggers when a visitor's information is updated, such as filling out a contact form in the chat.
Trigger -
Client Updated
Triggers when a client's data is updated.
Trigger -
Client Attribute Updated
Triggers when a client's attributes are changed.
Trigger -
Offline Message
Triggers when a visitor sends an offline message through the chat offline form.
Trigger -
Client Created
Triggers when a new client is created.
Trigger -
Client Assigned to Agent
Triggers when a new client is assigned to agent.
Trigger -
Client Contacts updated
Triggers when a new client contects is updated.
Trigger
Popular JivoChat Workflows
See how teams are using JivoChat with FlowMattic to automate their work
When an agent accepts a chat in JivoChat, create a new contact in Mailchimp
When a contact form is filled in JivoChat, add details to Airtable
When a chat is assigned in JivoChat, notify the sales team via Slack Channels
When a chat is finished in JivoChat, send post-chat feedback request via Twilio SMS
When a client is assigned to an agent in JivoChat, assign a task to the agent in ClickUp
Connect JivoChat with 351+ Apps
Build powerful automated workflows by connecting JivoChat with your favorite tools and platforms
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About JivoChat
Version 1.0
JivoChat is a live chat and customer support tool designed to handle real-time interactions across multiple communication channels.
JivoChat Integration Changelog
Track the latest updates, new features, and improvements
v1.0 – 1 April, 2025
– Initial release