Connect SupportCandy with another app

SupportCandy integration

Connect SupportCandy with 918+ other apps in FlowMattic. Pick a trigger, add SupportCandy steps, map the fields from earlier steps and run the workflow on your own server with no per-task fees.

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12 triggers Integration version 1.0.0 Category: Ticket Management Unlimited workflows and runs

Pair SupportCandy with another app

See what the two do together: triggers, actions and example workflows.

Popular with SupportCandy

Triggers and actions for SupportCandy

A trigger is the SupportCandy event that starts a workflow. An action is what FlowMattic does in SupportCandy from a step.

Event	What it does	Type
Create Ticket	Triggers when a new support ticket is created.	Trigger
Change Status	Triggers when the status of a support ticket is changed.	Trigger
Change Assignee	Triggers when the assignee of a support ticket is changed.	Trigger
Close Ticket	Triggers when a support ticket is closed.	Trigger
Reply To Ticket	Triggers when a reply is added to a support ticket.	Trigger
Submit Private Note	Triggers when an agent submits a private note in a ticket.	Trigger
Change Ticket Subject	Triggers when the subject of the support ticket is changed.	Trigger
Change Ticket Category	Triggers when the category of the support ticket is changed.	Trigger
Change Ticket Fields	Triggers when any custom field of the support ticket is changed.	Trigger
Change Ticket Priority	Triggers when the priority of the support ticket is changed.	Trigger
Change Agentonly Fields	Triggers when the Agentonly field of the support ticket is changed.	Trigger
Out Of SLA	Triggers when the SLA (Service Level Agreement) of the support ticket exceeds the given time interval.	Trigger

Three steps to a running SupportCandy workflow

The builder keeps the order you think in: connect the app, choose what starts the workflow, add what should happen.

Connect
Authorise SupportCandy once
Add a SupportCandy connection under Connects and reuse it in every workflow. Credentials stay in your WordPress database.
Trigger
Pick what starts it
Start from a SupportCandy event, or from a WordPress event, a form, a webhook, a schedule or any of the 918+ integrations, then capture a sample so later steps can map real fields.
Act
Add SupportCandy steps and logic
Chain SupportCandy actions with Router, Filter, Iterator and Delay, test each step against captured data, then switch the workflow on.

SupportCandy workflows people build

Each example pairs SupportCandy with an app it is often used with. Build any of them on the canvas, or start from the workflow library.

Send a Slack alert to the support team when a new SupportCandy ticket is created

SupportCandy to Slack

Log every new SupportCandy ticket in a Google Sheets spreadsheet

SupportCandy to Google Sheets

Post a Discord notification when a SupportCandy ticket changes status

SupportCandy to Discord

Create a Todoist task when a SupportCandy ticket is assigned to an agent

SupportCandy to Todoist

Send a Pushover alert when a SupportCandy ticket breaches its SLA

SupportCandy to Pushover

When a SupportCandy ticket is closed, update the row in Google Sheets and email the customer via Gmail

SupportCandy to Google Sheets, then Gmail

Browse the workflow library

Connect SupportCandy with other apps

272 apps have triggers or actions that work with SupportCandy. The ones used together most often come first.

Showing 24 of 272 apps

About SupportCandy

FlowMattic integration version 1.0.0

SupportCandy is a WordPress help desk and support ticket plugin that lets teams create, assign, prioritize, and resolve customer tickets directly from their site. Connect SupportCandy to FlowMattic to automatically sync new tickets, status changes, and replies with your messaging, CRM, and reporting tools.

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