Connect SupportCandy and Airtop
Use SupportCandy and Airtop in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.
12 triggers 11 actions Unlimited runs
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When this happens in SupportCandy12 triggers
Do this in Airtop11 actions
1. TriggerCreate Ticket2. ActionCreate SessionWhen SupportCandy fires Create Ticket, FlowMattic runs Create Session in Airtop with the data from that event.
You build this in the FlowMattic workflow builder on your own site.
Triggers and actions in this pair
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
Triggers (12)
- Create TicketTriggers when a new support ticket is created.
- Change StatusTriggers when the status of a support ticket is changed.
- Change AssigneeTriggers when the assignee of a support ticket is changed.
- Close TicketTriggers when a support ticket is closed.
- Reply To TicketTriggers when a reply is added to a support ticket.
- Submit Private NoteTriggers when an agent submits a private note in a ticket.
- Change Ticket SubjectTriggers when the subject of the support ticket is changed.
- Change Ticket CategoryTriggers when the category of the support ticket is changed.
- Change Ticket FieldsTriggers when any custom field of the support ticket is changed.
- Change Ticket PriorityTriggers when the priority of the support ticket is changed.
- Change Agentonly FieldsTriggers when the Agentonly field of the support ticket is changed.
- Out Of SLATriggers when the SLA (Service Level Agreement) of the support ticket exceeds the given time interval.
Actions (11)
- Create SessionCreates a new browser session in Airtop.
- List SessionsLists all browser sessions in Airtop.
- Fetch SessionFetch details for a specific session.
- End SessionEnds a specific browser session.
- Create FileCreates a new file in Airtop.
- List FilesLists all files in Airtop.
- Get FileGet details for a specific file.
- Delete FileDelete a specific file from Airtop.
- Create WindowCreates a new browser window in a session.
- List WindowsLists all browser windows in a session.
- Load URLLoads a specified URL on a given window.
SupportCandy with other apps
Airtop with other apps
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SupportCandy integration 1.0.0, Airtop integration 1.0.0.