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Create a Freshdesk ticket from a new Okta access request event

A new Okta access request event opens a Freshdesk ticket automatically, so IT can review and grant access through a trackable queue instead of ad-hoc requests.

OktaOkta FreshdeskFreshdesk
~5 min setup used by 3.0k sites
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How it works

Every step, explained

Import the template and this whole chain runs on autopilot — here's exactly what happens on each run.

Okta → Freshdesk
2 steps
Okta
TRIGGER
Okta · New Event
The workflow starts automatically when for a new event that occurs in Okta in Okta. FlowMattic captures that data for the steps below.
Freshdesk
ACTION
Freshdesk · Update Ticket
Freshdesk — triggers when ticket is updated. Data is mapped from earlier steps; connect your Freshdesk account on import.
Why this workflow

Built to own, not to rent

No-code setup

Import the JSON, connect your accounts, and go live in minutes. Every step is pre-mapped — you only add your own credentials.

Runs on your server

Self-hosted on your WordPress install. No per-task fees, no data leaving your infrastructure, no monthly SaaS bill.

Fully customizable

Open it in the visual builder and reshape it — add branches, swap apps, insert filters. A starting point, not a cage.

Keep exploring

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