Send a Slack alert when a Chip purchase payment fails

When a payment for a Chip purchase fails, this workflow posts an alert to the Slack channel you choose, so your team knows straight away which purchase needs a follow-up.

Chip

Slack

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2 steps Setup ~5 min Used on 1.8k sites Free to import

The Send a Slack alert when a Chip purchase payment fails workflow on the FlowMattic canvas, with 2 steps across Chip, Slack — The workflow as it appears in the builder after import. Each step opens for editing.

What this workflow does

A failed payment is easy to miss when it only shows up in your payment dashboard. By the time someone checks, the customer may have given up. This workflow puts each failure in front of your team in Slack, where they are already working.

The Chip Purchase Payment Failure trigger fires when a payment for a purchase fails. FlowMattic receives the purchase data from Chip and hands it to Slack, where Send Channel Message posts to the channel you select. You write the alert and map purchase values into it, so the team can find the purchase in Chip.

Only payment failures start this workflow. Successful payments, cancellations and refunds have their own Chip triggers. Every failure posts one message, and each run is listed in Task History with what was sent to Slack.

Online shop following up on declined cards

A customer's card is declined at checkout. The alert in Slack lets someone contact them with another way to pay while the order is still fresh.

Spotting a payment problem early

Several failure alerts in a short time stand out in Slack, so you can check your Chip setup before more customers are affected.

Finance channel for a small business

Your bookkeeper watches a finance channel in Slack and sees each failed Chip payment there, without needing access to the Chip dashboard.

How this workflow runs

What happens at each step once the workflow is on, and what you need before you import it.

Step 1Trigger
Chip Purchase Payment Failure
Fires when a payment for a Chip purchase fails. The purchase data that Chip sends with the failure is passed on for use in the Slack alert.
Step 2Action
Slack Send Channel Message
Posts your alert to a Slack channel. Connect your Slack workspace, choose the channel, and map Chip purchase values into the message so the team can identify the purchase.

What you need

FlowMatticCore
Chip AccountAccount
Slack AccountAccount

After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.

Make it yours

Changes worth making after you import it.

Use a private channel if you map customer details into the alert, so payment information stays with the people who handle it.
Run a test purchase with a payment that fails, if your Chip setup allows it, so FlowMattic captures real data before you write the message.
Want to know when the customer pays after all? Build a second workflow on Chip's Purchase Paid trigger that posts to the same channel.

Questions about this workflow

Which Chip events post to Slack with this workflow?

Only Purchase Payment Failure. Chip has other triggers in FlowMattic, such as Purchase Paid and Purchase Cancelled, which you can use in separate workflows.

Does the Slack alert retry the failed Chip payment?

No. Its only action is the Slack post, and nothing is sent back to Chip. Any retry or follow-up with the customer is up to your team or your Chip settings.

Can I mention a teammate in the Chip failure alert?

You write the message text in the Slack step, so you can try adding a mention there. Post a test to check how it shows up in your channel.

Will one Chip purchase that fails twice post twice?

If Chip reports each failed attempt, each report starts a run and posts its own message. You can match them up by the purchase values in Task History.