tr Skip to content
Support

When survey response submitted in Zoho Survey, check rating score - if low, create urgent ticket in Freshdesk and alert team via Slack

Catch unhappy customers fast by opening an urgent Freshdesk ticket and alerting your team in Slack whenever a low-scoring Zoho Survey response comes in.

Zoho SurveyZoho Survey FreshdeskFreshdesk SlackSlack
~5 min setup used by 888 sites

Free · import into FlowMattic in one click

How it works

Every step, explained

Import the template and this whole chain runs on autopilot — here's exactly what happens on each run.

Zoho Survey → Freshdesk → Slack
3 steps
Zoho Survey
TRIGGER
Zoho Survey · Survey Response Submitted
The workflow starts automatically when a respondent submits a response to your survey in Zoho Survey. FlowMattic captures that data for the steps below.
Freshdesk
ACTION
Freshdesk · Update Ticket
Freshdesk — triggers when ticket is updated. Data is mapped from earlier steps; connect your Freshdesk account on import.
Slack
ACTION
Slack · Send Channel Message
Slack — post or Schedule a new message to a specific #channel. Data is mapped from earlier steps; connect your Slack account on import.
Why this workflow

Built to own, not to rent

No-code setup

Import the JSON, connect your accounts, and go live in minutes. Every step is pre-mapped — you only add your own credentials.

Runs on your server

Self-hosted on your WordPress install. No per-task fees, no data leaving your infrastructure, no monthly SaaS bill.

Fully customizable

Open it in the visual builder and reshape it — add branches, swap apps, insert filters. A starting point, not a cage.

Ready to automate your WordPress site?

Download this workflow free, or grab FlowMattic and own every automation on your site — no per-task fees, ever.