Log finished LiveChat chats in Google Sheets
When a LiveChat conversation ends, FlowMattic adds a row to Google Sheets with the visitor, agent, times and tags, giving support leads a simple log for reporting and follow-ups. After import, add the webhook URL in LiveChat, end a test chat to capture data, then choose the spreadsheet and map the columns.
LiveChat
Google Sheets2 steps Setup ~5 min Used on 529 sites Support Free to import
How this workflow runs
What happens at each step once the workflow is on, and what you need before you import it.
LiveChat Finished ChatThe workflow starts automatically when the chat is ended in LiveChat. FlowMattic captures that data for the steps below.
- Google Sheets Add New Row
Google Sheets — add a new row with mapped data. Data is mapped from earlier steps; connect your Google Sheets account on import.
What you need
- FlowMatticCore
- LiveChat AccountAccount
- Google Sheets AccountAccount
After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.
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Import this workflow into your WordPress site
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