When a Google RCS Business Messaging message arrives, find the contact in Google Sheets, alert the team in Slack, then update the conversation log row

When a customer sends a text message to your Google RCS agent, FlowMattic looks up the contact in Google Sheets, alerts the team in Slack with the sender and the message, and updates the conversation log row. Delivery and read receipts and suggestion-chip taps are ignored. Pick the spreadsheet, channel and columns after import.

Google RCS Business Messaging

Filter

Google Sheets

Slack

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5 steps Setup ~8 min Used on 2.2k sites Free to import

The When a Google RCS Business Messaging message arrives, find the contact in Google Sheets, alert the team in Slack, then update the conversation log row workflow on the FlowMattic canvas, with 5 steps across Google RCS Business Messaging, Filter, Google Sheets, Slack — The workflow as it appears in the builder after import. Each step opens for editing.

How this workflow runs

What happens at each step once the workflow is on, and what you need before you import it.

Step 1Trigger
Google RCS Business Messaging Agent Message & Event Received
The workflow starts automatically when a user sends a message, selects a suggestion chip, or when a delivery/read receipt is generated for this specific agent in Google RCS Business Messaging. FlowMattic captures that data for the steps below.
Step 2Logic
Filter Continue If
The Filter only lets a run continue when your conditions are met, stopping everything else before it goes any further.
Step 3Action
Google Sheets Lookup Row Data
Google Sheets — search for data in specific spreadsheet. Data is mapped from earlier steps; connect your Google Sheets account on import.
Step 4Action
Slack Send Channel Message
Slack — post or Schedule a new message to a specific #channel. Data is mapped from earlier steps; connect your Slack account on import.
Step 5Action
Google Sheets Update Row
Google Sheets — trigger when a row is updated in the spreadsheet. Data is mapped from earlier steps; connect your Google Sheets account on import.

What you need

FlowMatticCore
Google RCS Business Messaging AccountAccount
Google Sheets AccountAccount
Slack AccountAccount

After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.