Create custom design in Canva and send it to user as direct message in Voxel for the new order placed by the user

When a buyer places a new order on your Voxel site, FlowMattic creates a custom design in Canva and sends the buyer a Voxel direct message, with the design link you map from the Canva step.

Voxel

Canva

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3 steps Setup ~5 min Used on 972 sites Free to import

The Create custom design in Canva and send it to user as direct message in Voxel for the new order placed by the user workflow on the FlowMattic canvas, with 3 steps across Voxel, Canva — The workflow as it appears in the builder after import. Each step opens for editing.

What this workflow does

Marketplaces and directories built on Voxel often sell things that come with a design: a listing banner, a flyer, a printable voucher. This workflow starts that design in Canva the moment an order is placed and tells the buyer about it inside your site's own messaging, so the conversation stays on your platform.

The Voxel trigger fires when a new order is placed, and passes on the order and the buyer. The Canva step then creates a custom design in the Canva account you connect. It ships unmapped, so after import you set up the design the way you want it. As imported it makes a new design, not a copy of an existing layout filled with the order's content.

The last step sends a Voxel direct message to the buyer. It also ships unmapped: map the buyer from the order as the recipient, write the message, and map the design link from the Canva step's output, which you can see after a test run.

Canva designs belong to the account that made them. Before going live, check that the link opens for someone outside your Canva team, and use Task History to see what each step returned.

Listing banners for paid promotions

A Voxel directory sells featured placements, and each order starts a Canva design for the banner while the buyer gets a message saying the design is underway.

Event flyers for ticket organisers

A local events site creates a Canva design for every order an organiser places and messages them the link so they can follow along.

Order follow-up inside the platform

A marketplace keeps buyer contact in Voxel's inbox instead of email, so the design link sits next to the rest of the order conversation.

How this workflow runs

What happens at each step once the workflow is on, and what you need before you import it.

Step 1Trigger
Voxel New order placed
Fires when a new order is placed on your Voxel site. The order details and the buyer who placed it are passed on to the Canva and Voxel steps.
Step 2Action
Canva Create Custom Design
Creates a custom design in the Canva account you connect. The step ships unmapped: after import, set it up and run a test to see the design and the link Canva returns.
Step 3Action
Voxel Send direct message
Sends a Voxel direct message. Map the buyer as the recipient, write the text and add the design link from step 2; none of this is set in the template.

What you need

FlowMatticCore
Voxel AccountAccount
Canva AccountAccount

After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.

Make it yours

Changes worth making after you import it.

Swap the Canva step for Create Design from Template if every order should start from one of your Canva brand templates instead of a new design.
If only some products need a design, put a Filter between the Voxel trigger and the Canva step that checks the ordered product. Orders it stops get neither a design nor a message. The product it checks is an example; use one from your catalogue.
Run one test order and read the Canva step's output in Task History to find the design link before you write the direct message.

Questions about this workflow

Is the Canva design filled in with the Voxel order details?

Not as imported. Create Custom Design makes a new design in your Canva account. FlowMattic's Canva integration also has Create Design from Template, which starts from one of your brand templates, if you want a ready layout.

Can the buyer open the Canva design from the Voxel message?

That depends on your Canva sharing settings, since the design belongs to the account you connect. Send a test message to a Voxel account that isn't on your Canva team and open the link.

Does every Voxel order create a Canva design?

Yes. Each new order starts a run, whatever was bought. Add a Filter on the product between the trigger and the Canva step to limit it.

Who sends the Voxel direct message?

The template doesn't set that up. Open the Send direct message step after import, map the buyer from the order, and run a test order to see who the message comes from in the buyer's Voxel inbox.