Skip to content
Try for Free
My Account Try for Free
Support

When a KnowledgeOwl contact form is submitted, open a Freshdesk ticket and alert support in Slack

Each KnowledgeOwl contact form submission opens a Freshdesk ticket and pings your support Slack channel, so every request is logged and your team is alerted in one move.

KnowledgeowlKnowledgeowl FreshdeskFreshdesk SlackSlack
~5 min setup used by 1.6k sites
Download & Use This Workflow Browse more workflows

Free · import into FlowMattic in one click

How it works

Every step, explained

Import the template and this whole chain runs on autopilot — here's exactly what happens on each run.

Knowledgeowl → Freshdesk → Slack
3 steps
Knowledgeowl
TRIGGER
Knowledgeowl · Contact Form Submit
The workflow starts automatically when a contact form is submitted in Knowledgeowl. FlowMattic captures that data for the steps below.
Freshdesk
ACTION
Freshdesk · Update Ticket
Freshdesk — triggers when ticket is updated. Data is mapped from earlier steps; connect your Freshdesk account on import.
Slack
ACTION
Slack · Send Channel Message
Slack — post or Schedule a new message to a specific #channel. Data is mapped from earlier steps; connect your Slack account on import.
Why this workflow

Built to own, not to rent

No-code setup

Import the JSON, connect your accounts, and go live in minutes. Every step is pre-mapped — you only add your own credentials.

Runs on your server

Self-hosted on your WordPress install. No per-task fees, no data leaving your infrastructure, no monthly SaaS bill.

Fully customizable

Open it in the visual builder and reshape it — add branches, swap apps, insert filters. A starting point, not a cage.

Keep exploring

Related workflows

Other ready-to-import automations from the FlowMattic library.

Webhook
Slack
Parse customer support emails from Outlook and create Slack messages in the support channel
Free template
tawk.to
Email List Validation
WordPress
When chat session ends in Tawk.to, check if the email is valid with Email List Validation and create a user in WordPress
Free template
ThriveDesk
Zapier
When customer replies to a conversation, send the data to Zapier
Free template

Ready to automate your WordPress site?

Download this workflow free, or grab FlowMattic and own every automation on your site — no per-task fees, ever.

Download Workflow See pricing