Connect 8×8 and Groq AI

Use 8×8 and Groq AI in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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5 triggers 2 actions Unlimited runs

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When this happens in 8×85 triggers

Do this in Groq AI2 actions

1. TriggerQUEUED

2. ActionList Models

When 8×8 fires QUEUED, FlowMattic runs List Models in Groq AI with the data from that event.

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Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

8×8

Integration page

Triggers (5)

QUEUEDTriggers whenever the interaction is being queued for processing.
AGENT JOINEDTriggers whenever the interaction is assigned and accepted by an agent.
AGENT LEFTTriggers whenever the agent handling the interaction has left the conversation.
TRANSFERTriggers whenever the handling agent transferred the conversation to another queue.
TEXTTriggers whenever the agent handling the interaction adds a new message to the conversation.

Groq AI

Integration page

Actions (2)

List ModelsGet the list of models, then use the model in chat completion action
Create Chat CompletionCreates a model response for the given chat conversation