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Connect 8×8 and Shopia

Use 8×8 and Shopia in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

6 triggers 1 action Unlimited runs

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When this happens in 8×85 triggers

Do this in Shopia1 action

1. TriggerQUEUED
2. ActionGenerate Text

When 8×8 fires QUEUED, FlowMattic runs Generate Text in Shopia with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Triggers (5)

  • QUEUEDTriggers whenever the interaction is being queued for processing.
  • AGENT JOINEDTriggers whenever the interaction is assigned and accepted by an agent.
  • AGENT LEFTTriggers whenever the agent handling the interaction has left the conversation.
  • TRANSFERTriggers whenever the handling agent transferred the conversation to another queue.
  • TEXTTriggers whenever the agent handling the interaction adds a new message to the conversation.

Triggers (1)

  • Get Published ContentWhen content generation is finished and published at Shopia, send content to webhook

Actions (1)

  • Generate TextGenerate text version 2 - Access 80+ writers. Returns a single generated text

Start automating 8×8 and Shopia

Install FlowMattic, connect both accounts and build the workflow on the canvas. Every run stays on your own server.

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8×8 integration 1.0.0, Shopia integration 1.2.0.

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