Connect 8×8 and Browse AI
Use 8×8 and Browse AI in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.
7 triggers 8 actions Unlimited runs
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When this happens in 8×85 triggers
Do this in Browse AI8 actions
1. TriggerQUEUED2. ActionRun TaskWhen 8×8 fires QUEUED, FlowMattic runs Run Task in Browse AI with the data from that event.
You build this in the FlowMattic workflow builder on your own site.
Triggers and actions in this pair
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
Triggers (5)
- QUEUEDTriggers whenever the interaction is being queued for processing.
- AGENT JOINEDTriggers whenever the interaction is assigned and accepted by an agent.
- AGENT LEFTTriggers whenever the agent handling the interaction has left the conversation.
- TRANSFERTriggers whenever the handling agent transferred the conversation to another queue.
- TEXTTriggers whenever the agent handling the interaction adds a new message to the conversation.
Triggers (2)
- Task FinishedTriggers when a task is run and finished
- Table Export FinishedTriggers when a table export is finished
Actions (8)
- Run TaskRuns a task using Browse AI
- List RobotsLists all robots in your Browse AI account
- Get Robot by IDGets a robot by its ID
- List TasksLists all tasks for a specific robot
- Get Task by IDGets a task by its ID
- Bulk Run TasksBulk runs up to 50,000 tasks using a robot
- List Bulk RunsLists all bulk runs for a specific robot
- Get Bulk Run by IDGets a bulk run by its ID
Start automating 8×8 and Browse AI
Install FlowMattic, connect both accounts and build the workflow on the canvas. Every run stays on your own server.
30-day money-back guarantee Unlimited workflows and runs Self-hosted
8×8 integration 1.0.0, Browse AI integration 1.0.0.