Connect 8×8 and Google Business Profile

Use 8×8 and Google Business Profile in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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9 triggers 17 actions Unlimited runs

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When this happens in 8×85 triggers

Do this in Google Business Profile17 actions

1. TriggerQUEUED

2. ActionList Accounts

When 8×8 fires QUEUED, FlowMattic runs List Accounts in Google Business Profile with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

8×8

Integration page

Triggers (5)

QUEUEDTriggers whenever the interaction is being queued for processing.
AGENT JOINEDTriggers whenever the interaction is assigned and accepted by an agent.
AGENT LEFTTriggers whenever the agent handling the interaction has left the conversation.
TRANSFERTriggers whenever the handling agent transferred the conversation to another queue.
TEXTTriggers whenever the agent handling the interaction adds a new message to the conversation.

Google Business Profile

Integration page

Triggers (4)

New ReviewTriggers when a new review is posted on your business listing.
Updated ReviewTriggers when an existing review is updated.
New QuestionTriggers when a new question is posted on your business listing.
New AnswerTriggers when a new answer is posted to a question on your listing.

Actions (17)

List AccountsList all Google Business Profile accounts.
List LocationsList all locations for a specific account.
Get Location DetailsRetrieve details about a specific business location.
Update Business InformationUpdate business information for a location.
Get ReviewsRetrieve reviews for a specific location.
Get ReviewRetrieve a specific review by ID.
Reply to ReviewPost a reply to a customer review.
Delete Review ReplyDelete a reply from a review.
Create Local PostCreate a new post on your business listing.
Update Local PostUpdate an existing local post.
Delete Local PostDelete a local post from your business listing.
List Local PostsRetrieve all local posts for a location.
List QuestionsList all questions for a location.
Answer QuestionPost an answer to a question on your listing.
Delete AnswerDelete an answer from a question.
Upload MediaUpload a photo or media to your business listing.
Get Performance MetricsRetrieve performance metrics and insights for a location.