Connect 8×8 and Ocoya

Use 8×8 and Ocoya in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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5 triggers 2 actions Unlimited runs

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When this happens in 8×85 triggers

Do this in Ocoya2 actions

1. TriggerQUEUED

2. ActionCreate AI Copy

When 8×8 fires QUEUED, FlowMattic runs Create AI Copy in Ocoya with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

8×8

Integration page

Triggers (5)

QUEUEDTriggers whenever the interaction is being queued for processing.
AGENT JOINEDTriggers whenever the interaction is assigned and accepted by an agent.
AGENT LEFTTriggers whenever the agent handling the interaction has left the conversation.
TRANSFERTriggers whenever the handling agent transferred the conversation to another queue.
TEXTTriggers whenever the agent handling the interaction adds a new message to the conversation.

Ocoya

Integration page

Actions (2)

Create AI CopyCreates AI copy using a prompt and Ocoya profiles.
Schedules A PostCreate a post with a caption and media and schedule at a specific time.