Log every answered TeleCMI call in a Google Sheets spreadsheet
Each incoming call answered through TeleCMI adds its call record to a row in Google Sheets, building a call log your team can sort, filter and review without opening TeleCMI.
TeleCMI
Google Sheets2 steps Setup ~5 min Used on 1.3k sites Free to import
What this workflow does
Call records are useful long after the call ends. Managers review who handled which calls, sales teams look back at conversations, and support leads track volume over a week. This workflow copies each answered incoming call from TeleCMI into a Google Sheet, so that history sits in a spreadsheet anyone on the team can read.
The TeleCMI trigger fires on Incoming Answered CDR, the call detail record TeleCMI produces for an incoming call that was answered. FlowMattic passes that record to Google Sheets Add New Row, which writes the values you map into the spreadsheet you choose.
Only answered incoming calls start the workflow. Missed calls and outgoing calls are separate TeleCMI events and are not logged by this template. Take a test call after import to see which values the record holds, then map them to your columns.
Weekly call reviews
A support lead filters the sheet by week to see how many incoming calls were answered and by whom.
Sales call history
Sales reps check the shared sheet to see when a prospect last called in before they ring back.
Reporting for managers without TeleCMI access
Managers who don't use TeleCMI can still read the call log and build charts from it in Google Sheets.
How this workflow runs
What happens at each step once the workflow is on, and what you need before you import it.
TeleCMI Incoming Answered CDRStarts the workflow when TeleCMI records an answered incoming call. The call detail record is passed to the Google Sheets step.
- Google Sheets Add New Row
Adds the call record as a new row in the spreadsheet you choose. Map the TeleCMI values to your columns and connect your Google account on import.
What you need
- FlowMatticCore
- TeleCMI AccountAccount
- Google Sheets AccountAccount
After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.
Make it yours
Changes worth making after you import it.
- Add column headings to your sheet before import, so they are listed in the Add New Row step when you map the call values.
- Want missed calls too? Copy the workflow, switch its trigger to TeleCMI's missed-call event, and point it at another tab in the same sheet.
- Add a Filter after the trigger to log only calls longer than a set number of seconds, if the record includes a duration value.
Questions about this workflow
Are missed or outgoing TeleCMI calls logged?
No. The trigger is Incoming Answered CDR, so only answered incoming calls create a row.
Does the sheet hold call recordings?
Only what the call record contains and you map. Check a test call to see whether TeleCMI includes a recording link in the data.
Will calls from before I import the workflow show up?
No. The workflow logs calls answered after it is turned on.
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