Log every new HappyFox ticket in a Google Sheets spreadsheet
Each ticket created in HappyFox is added as a new row in a Google Sheets spreadsheet, building a running log of your support requests that anyone with the sheet can sort, count or chart.
HappyFox
Google Sheets2 steps Setup ~5 min Used on 1.7k sites Free to import
What this workflow does
HappyFox is where agents work tickets, but managers and colleagues outside support often just want a list. A spreadsheet is easy to share, filter and chart without giving everyone a helpdesk login. This workflow keeps that list growing one ticket at a time.
The HappyFox trigger starts a run when a ticket is created in your account. The ticket's details are passed to FlowMattic. The second step adds a row to the Google Sheets spreadsheet you choose.
The template doesn't decide which ticket details go in which column. After import, connect both accounts, create a test ticket, and map what you want to keep, such as the ticket number and subject. Set up the header row in your sheet first so the columns are easy to match.
Every row written appears in Task History, together with any error from Google.
Monthly support reporting
A support manager builds a chart in the sheet each month showing tickets per category, without exporting from HappyFox.
Sharing ticket volume with product
The product team reads the shared sheet to see which subjects keep coming up, without needing HappyFox access.
A backup list of requests
A small team keeps a plain record of every ticket in Google Sheets, alongside the full history in HappyFox.
How this workflow runs
What happens at each step once the workflow is on, and what you need before you import it.
HappyFox Ticket CreatedFires when a new ticket is created in HappyFox. Connect your HappyFox account on import; the ticket's details are then ready to map.
- Google Sheets Add New Row
Writes one row per HappyFox ticket to your chosen spreadsheet. Connect Google, pick the sheet, and map the ticket details you want into its columns.
What you need
- FlowMatticCore
- HappyFox AccountAccount
- Google Sheets AccountAccount
After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.
Make it yours
Changes worth making after you import it.
- Want the sheet to show when each ticket arrived? Look in the test run for a date field from HappyFox and map it to its own column.
- Add a Filter after the trigger to log only certain tickets, for example ones in one category or from one customer domain.
- Freeze the header row in Google Sheets so the column names stay visible as the log grows.
Questions about this workflow
Does updating a HappyFox ticket change its row in Google Sheets?
No. The trigger is Ticket Created, so the row reflects the ticket when it was opened. Later status changes or replies aren't written to the sheet.
Are existing HappyFox tickets added to the sheet?
No. Only tickets created after you turn the workflow on start a run.
Which HappyFox ticket details can I log?
Whatever the Ticket Created trigger passes to FlowMattic. Create a test ticket after import to see the full list, then map the ones you need.
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