Send a thank-you email via Gmail after a Fynzo Survey submission

Each time someone completes your Fynzo Survey, this workflow sends them a thank-you email from your Gmail account, using the address and answers they gave in the survey.

Fynzo-Survey

Gmail

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2 steps Setup ~5 min Used on 643 sites Free to import

The Send a thank-you email via Gmail after a Fynzo Survey submission workflow on the FlowMattic canvas, with 2 steps across Fynzo-Survey, Gmail — The workflow as it appears in the builder after import. Each step opens for editing.

What this workflow does

People who take the time to fill in a survey rarely hear back. Writing to each respondent by hand is slow, and most surveys close without a word of thanks. This workflow sends that note for you as each response arrives.

Your Fynzo Survey starts the run the moment a respondent submits it. FlowMattic receives the answers from that response and passes them to Gmail, whose Send Email action writes a message from your connected Google account. You map the respondent's email answer to the recipient and can drop their name or other answers into the subject and body.

The email can only go to someone who gave you an address, so your survey needs a question that collects one. Every submitted response runs the workflow, and Task History keeps a record of each run, including what Gmail returned.

Customer feedback after a purchase

You send a short Fynzo satisfaction survey to buyers. Each person who answers gets a personal thank-you from your shop's Gmail address.

Event feedback forms

Attendees rate a workshop in Fynzo Survey, and each one receives a thank-you email that can include a link to the slides.

Research panels and interviews

A screening survey collects contact details from volunteers. The Gmail note confirms you received their answers and tells them what happens next.

How this workflow runs

What happens at each step once the workflow is on, and what you need before you import it.

Step 1Trigger
Fynzo-Survey New Submission
Runs when a new response is submitted to your Fynzo Survey. The respondent's answers, including any email or name question, become available to map in the Gmail step.
Step 2Action
Gmail Send Email
Writes and sends the thank-you through the Gmail account you connect. Map the survey's email answer as the recipient, then write a subject and message, adding answers such as the respondent's name where you want them.

What you need

FlowMatticCore
Fynzo Survey AccountAccount
Gmail AccountAccount

After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.

Make it yours

Changes worth making after you import it.

Make the email question required in Fynzo Survey, so every response has an address for the Gmail step to send to.
Add a Filter after the trigger that continues only when the email answer is not empty, if the email question in your survey is optional.
Add a Delay before the Gmail step if you would rather the thank-you arrive an hour after the survey than straight away.
Submit one test response after import so FlowMattic captures the survey's fields, then map them in the Gmail step.

Questions about this workflow

Does my Fynzo Survey need to ask for an email address?

Yes. The Gmail step needs a recipient, and the workflow can only use what the response contains. Add an email question to the survey and map it in the Gmail step.

Which address does the thank-you come from?

It comes from the Gmail account you connect when you import the workflow. Replies from respondents go back to that inbox.

Will people who answered before I turned this on get an email?

No. The trigger fires on new responses, so only surveys submitted after the workflow is on lead to a thank-you.

Can the Gmail message include the respondent's answers?

Yes. Any answer from the Fynzo response can be mapped into the subject or body, for example their name in the greeting or their rating in the message.