When a new form submission is received in Growform, notify the customer service team via Slack Channels
Each new Growform submission is posted to a Slack channel your customer service team watches, with the answers you choose in the message, so someone can pick up the request from Slack.
Growform
Slack2 steps Setup ~5 min Used on 1.7k sites Free to import
What this workflow does
Form leads wait when nobody is watching the inbox they go to. Your customer service team already lives in Slack, so a message there puts a new request where they already look. This workflow posts each Growform submission to a channel they follow.
The Growform trigger fires when a new submission is created. FlowMattic passes the answers to Slack, where Send Channel Message posts to the channel you pick. You write the message once, mixing your own text with answers from the form, for example the name, the phone number and what the person asked for.
Every submission posts one message, since the template has no conditions. The message is a notification only: the lead isn't stored anywhere new, so keep Growform or another step as your record. Pick a public channel for this action; for a private channel, Slack's Send Private Channel Message action is the one to use.
Support requests from a help form
A Growform help request posts to a #support channel, and the agent on shift replies in a thread to claim it.
Callback requests for a service business
Visitors who ask for a call back appear in a team channel with their number and preferred time, ready for whoever is free.
Order or booking questions
Pre-sale questions from a Growform on your pricing page reach the service team in Slack, where they can loop in sales if needed.
How this workflow runs
What happens at each step once the workflow is on, and what you need before you import it.
Growform New Form SubmissionPicks up every lead that completes your Growform. All the answers become values you can place in the Slack message.
- Slack Send Channel Message
Sends your message into one Slack channel for the team. Connect your Slack workspace, pick the channel, and write the message with Growform answers mapped in. Run a test to check how it reads.
What you need
- FlowMatticCore
- Growform AccountAccount
- Slack AccountAccount
After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.
Make it yours
Changes worth making after you import it.
- Put the most useful answers on the first line of the message, such as the name and the request type, so the team can triage from the notification preview.
- Add a Filter after the trigger if only some submissions are for customer service, for example when a topic answer is Support.
- Add a Google Sheets or Airtable step after Slack if you also want a running record of every request alongside the channel alert.
Questions about this workflow
Can the Growform alert go to a private Slack channel?
Swap in the Send Private Channel Message action from the Slack app. This template uses Send Channel Message, which you point at a public channel.
Does every Growform submission post to Slack?
Yes. The trigger fires for each new submission and there is no condition. To post only some requests, put a Filter right after Growform.
Can I message one person instead of a channel?
Yes. Swap the step for Slack's Send Direct Message action and pick the team member who should receive each Growform request.
Will the team see the full Growform submission in Slack?
They see what you map into the message. Add every answer you need, or link to the lead in the tool where you keep it.
More Notifications & Alerts workflows
Other ready-to-import templates from the same category.
Import this workflow into your WordPress site
Download the JSON, import it from the Workflows screen and connect your accounts. Every run stays on your server, with no per-task fees.
30-day money-back guarantee Unlimited workflows and runs Self-hosted