When new feedback is received in SatisMeter, add the feedback as a record in Airtable

Store every new SatisMeter feedback response as a record in an Airtable table. FlowMattic copies the response data you map into the fields of your base, so you can sort, group and review feedback in one place.

SatisMeter

Airtable

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2 steps Setup ~5 min Used on 2.4k sites Free to import

The When new feedback is received in SatisMeter, add the feedback as a record in Airtable workflow on the FlowMattic canvas, with 2 steps across SatisMeter, Airtable — The workflow as it appears in the builder after import. Each step opens for editing.

What this workflow does

SatisMeter collects scores and comments, but many teams plan their work in Airtable. Keeping feedback next to your roadmap, accounts or customer notes makes it easier to act on. This workflow moves each response into your base when it is received.

The SatisMeter trigger fires when new feedback arrives. FlowMattic passes the response data to the Airtable Create Record action, which adds a new record to the base and table you choose. You decide which Airtable field receives which piece of the response.

Every response creates its own record, so the table grows with each survey answer. Nothing is merged or updated, which keeps a full history. Once the data is in Airtable you can use your own views to group feedback by score, link it to other tables, or share a view with people who don't use SatisMeter.

Feedback next to the product roadmap

A product team keeps feature requests in Airtable. SatisMeter comments land in the same base, where they can be linked to the matching roadmap item.

Monthly NPS review

Each response becomes a record, so an Airtable view grouped by month and score gives you the material for a monthly feedback meeting.

Sharing feedback with a client

An agency running SatisMeter for a client shares a read-only Airtable view, so the client sees every response without a SatisMeter login.

How this workflow runs

What happens at each step once the workflow is on, and what you need before you import it.

Step 1Trigger
SatisMeter New Feedback
Starts a run whenever a survey answer reaches your SatisMeter account. The response data is passed to the next step so you can map it into Airtable fields.
Step 2Action
Airtable Create Record
Creates a new record in the Airtable base and table you choose for each response. Connect your Airtable account and map the SatisMeter values into your fields.

What you need

FlowMatticCore
SatisMeter AccountAccount
Airtable AccountAccount

After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.

Make it yours

Changes worth making after you import it.

Create the Airtable table and its fields before you map the step, using field types that suit the data, such as a number field for the score.
Add a Filter before Airtable if you only want to keep responses with a comment, by continuing only when the comment value is not empty.
Send a test response from SatisMeter after import so FlowMattic captures the real data, then check that each value lands in the right Airtable field.

Questions about this workflow

Does each SatisMeter response create a separate Airtable record?

Yes. The step is Create Record, so every new feedback entry adds a new record. Nothing is matched against records already in the table.

Can I send feedback to more than one Airtable table?

Not as imported. Add a second Airtable Create Record step. If different responses belong in different tables, add a Router and give each route its own Create Record step pointed at its table.

Is old SatisMeter feedback imported?

No. Only feedback received after you turn the workflow on is added to Airtable.

Which SatisMeter values can I store?

Whatever the trigger sends for a response. Run a test after import to see the values FlowMattic receives, then map the ones you need.