When new feedback is received in SatisMeter, create a task in ClickUp to review the feedback

Each new piece of SatisMeter feedback becomes a ClickUp task, so survey responses land in the list your team already works from and nobody has to check the SatisMeter dashboard for them.

SatisMeter

ClickUp

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2 steps Setup ~5 min Used on 1.8k sites Productivity Free to import

The When new feedback is received in SatisMeter, create a task in ClickUp to review the feedback workflow on the FlowMattic canvas, with 2 steps across SatisMeter, ClickUp — The workflow as it appears in the builder after import. Each step opens for editing.

What this workflow does

Survey feedback only helps when someone reads it and acts on it. If SatisMeter responses stay in their own dashboard, they compete with everything else for attention. This workflow puts each response into ClickUp as a task, where it can be assigned, discussed and closed like any other piece of work.

The SatisMeter trigger fires when new feedback is received. FlowMattic passes the response data to ClickUp, which creates a task in the list you choose. You decide what goes in the task: for example, the score in the task name and the written comment in the description.

Every response creates a task, positive or negative. If you only want tasks for low scores, add a Filter after the trigger. A test run after import shows exactly which SatisMeter fields you can map.

Product team triage

In-app NPS responses become tasks in a ClickUp feedback list, where the product manager tags them by theme and links them to roadmap items.

Customer success follow-up

Each SatisMeter response opens a task for the customer success team to reply, so every comment gets an owner and a due date.

Weekly feedback review

Tasks collect in one ClickUp list through the week, and the team goes through them together in its weekly meeting.

How this workflow runs

What happens at each step once the workflow is on, and what you need before you import it.

Step 1Trigger
SatisMeter New Feedback
Runs when SatisMeter receives new feedback from a survey. The response data becomes available to map into the ClickUp task.
Step 2Action
ClickUp Create Task
Adds a ClickUp task for the feedback. Connect your ClickUp account, choose where the task goes, and map the SatisMeter score and comment into the task name and description.

What you need

FlowMatticCore
SatisMeter AccountAccount
ClickUp AccountAccount

After importing, map your own data. To keep the template universal, not every step is pre-filled. Open each step in the builder and connect your accounts and fields (channels, lists, sheets, recipients) before you switch the workflow on.

Make it yours

Changes worth making after you import it.

Add a Filter after the trigger that continues only when the score is below a value you pick, so ClickUp only gets tasks for unhappy customers.
Put the score at the start of the task name, such as Score 4 followed by the comment, so the list is easy to scan and sort.
Add a Telegram or Slack step after ClickUp to tell the team a new feedback task exists, if your team doesn't watch the list closely.

Questions about this workflow

Does every SatisMeter response create a ClickUp task?

Yes, as imported. There is no Filter, so each new feedback creates one task. Add a Filter after the trigger to limit it by score or another field.

Can I choose the ClickUp list and assignee?

You pick where the task goes and what it contains when you configure the ClickUp step. Run a test to see the options the step shows for your workspace.

Will old SatisMeter feedback be added to ClickUp?

No. The trigger fires on new feedback, so only responses received after you turn the workflow on create tasks.