Support

When a new chat starts, create a new ticket in Freshdesk

The instant a new LiveChat conversation begins, FlowMattic opens a matching Freshdesk ticket, so no support request slips through the cracks.

LiveChat

Freshdesk

~5 min setup used by 1.5k sites

Free · import into FlowMattic in one click

How it works

Every step, explained

Import the template and this whole chain runs on autopilot — here's exactly what happens on each run.

LiveChat → Freshdesk

2 steps

TRIGGER

LiveChat · New Chat

The workflow starts automatically when new chat is started in LiveChat. FlowMattic captures that data for the steps below.

ACTION

Freshdesk · Update Ticket

Freshdesk — triggers when ticket is updated. Data is mapped from earlier steps; connect your Freshdesk account on import.

Why this workflow

Import the JSON, connect your accounts, and go live in minutes. Every step is pre-mapped — you only add your own credentials.

Self-hosted on your WordPress install. No per-task fees, no data leaving your infrastructure, no monthly SaaS bill.

Open it in the visual builder and reshape it — add branches, swap apps, insert filters. A starting point, not a cage.

Keep exploring

Other ready-to-import automations from the FlowMattic library.