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When a chat is tagged as a complaint, update the issue tracker in Smartsheet

When a LiveChat is tagged as a complaint, FlowMattic adds it to your Smartsheet tracker, so every issue is logged and nothing gets forgotten.

LiveChat

Smartsheet

~5 min setup used by 3.5k sites

Free · import into FlowMattic in one click

How it works

Every step, explained

Import the template and this whole chain runs on autopilot — here's exactly what happens on each run.

LiveChat → Smartsheet

2 steps

TRIGGER

LiveChat · Chat Changed

The workflow starts automatically when the tag list for chat changes in LiveChat. FlowMattic captures that data for the steps below.

ACTION

Smartsheet · Add Row to Sheet

Smartsheet — adds rows to the sheet. Data is mapped from earlier steps; connect your Smartsheet account on import.

Why this workflow

Import the JSON, connect your accounts, and go live in minutes. Every step is pre-mapped — you only add your own credentials.

Self-hosted on your WordPress install. No per-task fees, no data leaving your infrastructure, no monthly SaaS bill.

Open it in the visual builder and reshape it — add branches, swap apps, insert filters. A starting point, not a cage.

Keep exploring

Other ready-to-import automations from the FlowMattic library.