When ticket is created in Fluent Support, check if it contains specific word, add tag to the user in FluentCRM
Scan every new Fluent Support ticket for key words with Text Formatter, then tag the matching contact in FluentCRM so urgent or topical requests are flagged the moment they arrive.
Fluent Support
Text Formatter by FlowMattic
FluentCRMFree · import into FlowMattic in one click
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