Connect 8×8 and Acumbamail

Use 8×8 and Acumbamail in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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10 triggers 6 actions Unlimited runs

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When this happens in 8×85 triggers

Do this in Acumbamail6 actions

1. TriggerQUEUED

2. ActionAdd/Update Subscriber

When 8×8 fires QUEUED, FlowMattic runs Add/Update Subscriber in Acumbamail with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

8×8

Integration page

Triggers (5)

QUEUEDTriggers whenever the interaction is being queued for processing.
AGENT JOINEDTriggers whenever the interaction is assigned and accepted by an agent.
AGENT LEFTTriggers whenever the agent handling the interaction has left the conversation.
TRANSFERTriggers whenever the handling agent transferred the conversation to another queue.
TEXTTriggers whenever the agent handling the interaction adds a new message to the conversation.

Acumbamail

Integration page

Triggers (5)

New SubscriberTriggers when a new subscriber enters a list
New UnsubscriberTriggers when a subscriber unregisters from a list
Campaign OpenedTriggers when list subscriber opens an email from an email marketing campaign
Link ClickedTriggers when a list subscriber clicks a link on a email marketing campaign
Hard BouncedTriggers when a subscriber's email address hard bounces sent email

Actions (6)

Add/Update SubscriberAdds a new subscriber to a subscriber list of your choosing. Can be used to update an existing subscriber too
Delete SubscriberUnsubscribes an email address from a subscriber list of your choosing
Create Subscriber ListCreates a new subscriber list
Delete Subscriber ListDeletes a Subscriber List
Send SMSSends a SMS to a telephone number of your choosing
Add/Update Subscriber with Custom FieldsAdds a new subscriber to a subscriber list of your choosing with custom fields. Can be used to update an existing subscriber too