Connect 8×8 and Heartbeat
Use 8×8 and Heartbeat in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.
12 triggers 32 actions Unlimited runs
Try a pairing
When this happens in 8×85 triggers
Do this in Heartbeat32 actions
1. TriggerQUEUED2. ActionCreate UserWhen 8×8 fires QUEUED, FlowMattic runs Create User in Heartbeat with the data from that event.
You build this in the FlowMattic workflow builder on your own site.
Triggers and actions in this pair
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
Triggers (5)
- QUEUEDTriggers whenever the interaction is being queued for processing.
- AGENT JOINEDTriggers whenever the interaction is assigned and accepted by an agent.
- AGENT LEFTTriggers whenever the agent handling the interaction has left the conversation.
- TRANSFERTriggers whenever the handling agent transferred the conversation to another queue.
- TEXTTriggers whenever the agent handling the interaction adds a new message to the conversation.
Triggers (7)
- New UserTriggers when a new user joins the community.
- New or Updated UserTriggers when a new user joins the community or an existing user's information is updated.
- New EventTriggers when a new event is created in your community.
- New Event RSVPTriggers when someone RSVPs to an event.
- New ThreadTriggers when a new thread is created.
- Course CompletedTriggers when a user completes a course.
- On Group JoinTriggers when a user joins a group.
Actions (32)
- Create UserCreate a new user in your community.
- Update UserUpdate an existing user in your community.
- Find UserFind a user by email address.
- Find User By IDFind a user by their unique ID.
- Deactivate UserDeactivate a user in your community.
- Reactivate UserRestore access for a deactivated user.
- Create GroupCreate a new group in your community.
- Find Group by IDFind a group by its unique ID.
- Add to GroupAdd one or more users to a group.
- Remove from GroupRemove one or more users from a group.
- Create ChannelCreate a new channel in your community.
- Create ThreadPost a new thread in a channel.
- Create CommentAdd a comment to a thread.
- Send Direct MessageSend a direct message to a user.
- Create EventCreate a new event in your community.
- Create New InvitationGenerate a new invitation link.
- Send Invitation to UsersSend an invitation link to users by email.
- List RolesGet all roles in your community.
- Get All UsersGet all users in your community.
- Update ChannelUpdate an existing channel.
- Delete ChannelPermanently delete a channel.
- Get ChannelGet a single channel by ID.
- Get All ChannelsGet all channels in your community.
- Get Channel ThreadsGet threads from a channel.
- Get All EventsGet all events in your community.
- Get All GroupsGet all groups in your community.
- Get All CoursesGet all courses in your community.
- Get All InvitationsGet all invitation links.
- Get DocumentGet a single document by ID.
- Get All DocumentsGet a paginated list of documents.
- Get All Channel CategoriesGet all channel categories.
- Deactivate User (Legacy)Deactivate a user from the community.
8×8 with other apps
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8×8 integration 1.0.0, Heartbeat integration 1.0.0.