Connect 8×8 and Zenzap

Use 8×8 and Zenzap in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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15 triggers 22 actions Unlimited runs

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When this happens in 8×85 triggers

Do this in Zenzap22 actions

1. TriggerQUEUED

2. ActionSend Message

When 8×8 fires QUEUED, FlowMattic runs Send Message in Zenzap with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

8×8

Integration page

Triggers (5)

QUEUEDTriggers whenever the interaction is being queued for processing.
AGENT JOINEDTriggers whenever the interaction is assigned and accepted by an agent.
AGENT LEFTTriggers whenever the agent handling the interaction has left the conversation.
TRANSFERTriggers whenever the handling agent transferred the conversation to another queue.
TEXTTriggers whenever the agent handling the interaction adds a new message to the conversation.

Zenzap

Integration page

Triggers (10)

Message CreatedTriggers when a new message arrives in a topic where the bot participates.
Message UpdatedTriggers when a message is edited or voice transcription finishes processing.
Message DeletedTriggers when a message is removed from a topic.
Reaction AddedTriggers when a user adds an emoji reaction to a message.
Reaction RemovedTriggers when a user removes an emoji reaction from a message.
Member AddedTriggers when a user joins a topic.
Member RemovedTriggers when a user is removed from a topic.
Topic UpdatedTriggers when a topic name or description is changed.
Poll Vote CreatedTriggers when a user submits a vote on a poll.
Poll Vote DeletedTriggers when a user withdraws their poll vote.

Actions (22)

Send MessageSend a text message to a Zenzap topic.
Edit MessageEdit the text of an existing message.
Delete MessageDelete a message by ID.
React to MessageAdd an emoji reaction to a message.
Mark Message as DeliveredMark a message as delivered.
Mark Message as ReadMark a message as read.
List TopicsList all topics (channels) in the organization.
Create TopicCreate a new topic (channel).
Get TopicGet details of a specific topic by ID.
Update TopicUpdate the name or description of a topic.
Get Topic MessagesRetrieve messages from a topic with pagination.
Add Topic MembersAdd one or more members to a topic.
Remove Topic MembersRemove one or more members from a topic.
List TasksList tasks with optional filtering by topic, status, or assignee.
Create TaskCreate a new task in a topic.
Update TaskUpdate an existing task.
Delete TaskDelete a task by ID.
List MembersList members in the organization.
Get Current Bot MemberGet information about the bot user associated with the API key.
Create PollCreate a poll in a topic.
Vote on PollCast a vote on a poll option.
Retract Poll VoteRetract a previously cast vote on a poll.