Connect 8×8 and Bigin by Zoho

Use 8×8 and Bigin by Zoho in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

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17 triggers 37 actions Unlimited runs

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When this happens in 8×85 triggers

Do this in Bigin by Zoho37 actions

1. TriggerQUEUED

2. ActionCreate Call

When 8×8 fires QUEUED, FlowMattic runs Create Call in Bigin by Zoho with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

8×8

Integration page

Triggers (5)

QUEUEDTriggers whenever the interaction is being queued for processing.
AGENT JOINEDTriggers whenever the interaction is assigned and accepted by an agent.
AGENT LEFTTriggers whenever the agent handling the interaction has left the conversation.
TRANSFERTriggers whenever the handling agent transferred the conversation to another queue.
TEXTTriggers whenever the agent handling the interaction adds a new message to the conversation.

Bigin by Zoho

Integration page

Triggers (12)

New ContactTriggers when a new contact is created.
Updated ContactTriggers when a contact is edited.
New CompanyTriggers when a new company (Account) is created.
Updated CompanyTriggers when a company is edited.
New DealTriggers when a new pipeline deal is created.
Updated DealTriggers when a deal is edited (e.g. stage change).
New TaskTriggers when a new task is created.
Updated TaskTriggers when a task is edited.
New EventTriggers when a new event / meeting is created.
New CallTriggers when a new call is logged.
New ProductTriggers when a new product is created.
New NoteTriggers when a new note is created.

Actions (37)

Create CallLogs a call, optionally linked to a contact / deal.
Get CallGet a specific call by ID.
List CallsList call records (paginated).
Create CompanyCreates a company (Account) record.
Delete CompanyDeletes a company by ID.
Get CompanyGet a specific company by ID.
List CompaniesList company (Account) records (paginated).
Update CompanyUpdates a company by ID.
Create ContactCreates a new contact record.
Delete ContactDeletes a contact by ID.
Get ContactGet a specific contact by ID.
List ContactsList contact records (paginated).
Update ContactUpdates an existing contact by ID.
Upsert ContactCreates a contact, or updates the existing one matched by email.
Create DealCreates a pipeline deal record.
Delete DealDeletes a deal by ID.
Get DealGet a specific deal by ID.
List DealsList pipeline deals (paginated).
Update DealUpdates a deal by ID (e.g. move stage).
Create EventCreates a calendar event / meeting.
Get EventGet a specific event by ID.
List EventsList event records (paginated).
Create NoteAttaches a note to a record (Contact, Deal, Company, ...).
List NotesList the notes attached to a specific record.
Create ProductCreates a product record.
Get ProductGet a specific product by ID.
List ProductsList product records (paginated).
Create TaskCreates a task, optionally linked to a contact / deal.
Delete TaskDeletes a task by ID.
Get TaskGet a specific task by ID.
List TasksList task records (paginated).
Update TaskUpdates a task by ID.
COQL QueryRun a COQL SELECT query against any module.
Get Record by IDFetch any record by module + ID.
List Pipeline StagesList the stages configured for the Deals (Pipelines) module.
List UsersList the users (owners) in your Bigin account.
Search RecordsSearch any module by criteria, email, phone or word.