Connect 8×8 and Deepgram
Use 8×8 and Deepgram in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.
5 triggers 4 actions Unlimited runs
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When this happens in 8×85 triggers
Do this in Deepgram4 actions
1. TriggerQUEUED2. ActionTranscribe and AnalyzeWhen 8×8 fires QUEUED, FlowMattic runs Transcribe and Analyze in Deepgram with the data from that event.
You build this in the FlowMattic workflow builder on your own site.
Triggers and actions in this pair
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
Triggers (5)
- QUEUEDTriggers whenever the interaction is being queued for processing.
- AGENT JOINEDTriggers whenever the interaction is assigned and accepted by an agent.
- AGENT LEFTTriggers whenever the agent handling the interaction has left the conversation.
- TRANSFERTriggers whenever the handling agent transferred the conversation to another queue.
- TEXTTriggers whenever the agent handling the interaction adds a new message to the conversation.
Actions (4)
- Transcribe and AnalyzeTranscribe and analyze pre-recorded audio or video.
- Transform Text-to-SpeechConverts text to speech.
- Analyze TextAnalyzes the text.
- List ModelsLists all available Deepgram models.
Start automating 8×8 and Deepgram
Install FlowMattic, connect both accounts and build the workflow on the canvas. Every run stays on your own server.
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8×8 integration 1.0.0, Deepgram integration 1.0.0.