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Connect 8×8 and SavvyCal

Use 8×8 and SavvyCal in the same FlowMattic workflow. Below are the triggers and actions both integrations offer; pick one of each to see how the two connect.

8 triggers 10 actions Unlimited runs

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When this happens in 8×85 triggers

Do this in SavvyCal10 actions

1. TriggerQUEUED
2. ActionList Events

When 8×8 fires QUEUED, FlowMattic runs List Events in SavvyCal with the data from that event.

You build this in the FlowMattic workflow builder on your own site.

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Triggers (5)

  • QUEUEDTriggers whenever the interaction is being queued for processing.
  • AGENT JOINEDTriggers whenever the interaction is assigned and accepted by an agent.
  • AGENT LEFTTriggers whenever the agent handling the interaction has left the conversation.
  • TRANSFERTriggers whenever the handling agent transferred the conversation to another queue.
  • TEXTTriggers whenever the agent handling the interaction adds a new message to the conversation.

Triggers (3)

  • Event CreatedTriggers when a new event is created in SavvyCal
  • Event RescheduledTriggers when an event is rescheduled in SavvyCal
  • Event CancelledTriggers when aan event is cancelled in SavvyCal

Actions (10)

  • List EventsList all your events scheduled via SavvyCal
  • Get EventFetch a single event by event ID
  • Create EventCreate an event for a given scheduling link
  • Cancel EventCancel an event by event ID
  • List Scheduling LinksList all your scheduling links
  • Get Scheduling LinkFetch a single scheduling link
  • Create Scheduling LinkCreate a new scheduling link
  • Toggle Scheduling LinkToggle the active/disabled state of a scheduling link
  • Duplicate Scheduling LinkDuplicate a scheduling link
  • Delete Scheduling LinkDelete a scheduling link

Start automating 8×8 and SavvyCal

Install FlowMattic, connect both accounts and build the workflow on the canvas. Every run stays on your own server.

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8×8 integration 1.0.0, SavvyCal integration 1.0.

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